Hi Ejiroro, Yes your understanding is correct, you will need a separate license for this. One way to go about it is to have the redundant server ready in all aspects and have the license re-hosted with the mac address of this CM in case of a disaste...

Hi, Outside Dial tone is the changed dial tone, which you often hear once a proper access code is dialed for making outbound calls. Hope this helps. Regards Pathak

Hi Ejiroro, When you say you have a call manager working, is it a single server or a cluster of servers? If you want to setup redundancy, you may want to look at adding more servers in the cluster, in which case you will only need a node license. Ple...

Hi Dawud, Basis the phone series / model using you can open the Data sheet from the link below and find out whether the headset is compatible or not. http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7945g/model.html#DataS...

Goran,Thank you for initiating this discussion. Want some help on advanced troubleshooting like how to read the logs once they are collected. Is there any tool available for the partners to do that?Also When working with Agent State Trace, what exac...