Bilal Ahmed Yaseen
Level 1
Level 1
Member since ‎03-06-2014

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  • 79 Posts
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  • 3 Helpful votes Received
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Hello Team,    Is there any way to fetch the DN(Dialed Number) that customer actually dialed which was on later routed to some agent based upon skill? Currently, mediasense doesn't share any such information as we just get info about the agent we act...
We are working on UCCX 11.0. after writing the script when we upload it on the UCCX server, it doesn't run, we get error prompt either. In the script we are using custom objects and we have uploaded a JAR file on UCCX server. In Cisco Unified UCCX Se...
We can configure automatic archival feature in the mediasense. So, recordings meeting the specified archival criteria would be archived at specified locations.So, how our application would be notified that particular recording has been archived or no...
We are trying to implement a recording fetching mechanism if missed due to any reason. We have date range and will fetch recordings between this. To make this more scalable I divided this date range into the interval of one day so We send a query for...
Hello Everyone,     I am working with Live Monitoring of Active Calls. I am facing an issue while using RTSP Url for live streaming. When I play RTSP Url with some tool I am hearing just Agent's voice (just one stream) while I am unable to hear custo...
Community Statistics
Member Since ‎03-06-2014 12:20 AM
Date Last Visited ‎02-04-2021 10:18 PM
Posts 79
Total Helpful Votes Received 3
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