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Hello Team, Is there any way to fetch the DN(Dialed Number) that customer actually dialed which was on later routed to some agent based upon skill? Currently, mediasense doesn't share any such information as we just get info about the agent we act...
We are working on UCCX 11.0. after writing the script when we upload it on the UCCX server, it doesn't run, we get error prompt either. In the script we are using custom objects and we have uploaded a JAR file on UCCX server.
In Cisco Unified UCCX Se...
We can configure automatic archival feature in the mediasense. So, recordings meeting the specified archival criteria would be archived at specified locations.So, how our application would be notified that particular recording has been archived or no...
We are trying to implement a recording fetching mechanism if missed due to any reason. We have date range and will fetch recordings between this. To make this more scalable I divided this date range into the interval of one day so We send a query for...
Hello Everyone, I am working with Live Monitoring of Active Calls. I am facing an issue while using RTSP Url for live streaming. When I play RTSP Url with some tool I am hearing just Agent's voice (just one stream) while I am unable to hear custo...
Hi ambdev After applying solution provided by you, we are getting 1000 records after the query. But we are observing one thing that when we apply limit and offset parameters we just get 'ACTIVE' calls while we should get all types of call as we hav...
Hi Ambrose, Thanks for your useful reply.We just successfully executed the query with offset: 0 and limit: 1000. But, when we increased the limit to 2000 we got failure response with error code: 4064 and according to the documentation this means t...
Hi Ambrose, We need clarification on one more point. When mediasense archives the recording into SFTP server then it still remains accessible in mediasense to play? A recording has been archived but it still can be played directly from mediasense ...
