Hello all!I am trying to write some data in external database from CCX script, but "DB Write" step always goes to "SQL Error" although I am using correct SQL syntax. I have checked it through MS SQL Management studio and everything works.Interesting ...

Good day everyone!We have  about 300 agents, who are using Cisco Agent Desktop and only 2 of them has the following issue. After successful login, CAD window minimizes and it cannot be restored. After ending CAD process and trying several times, CAD ...