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I am aware of the realtime stats API (http://uccxserver:9080/realtime/schema). My question about the API is more around documentation (lack of) and support. Should we feel safe using this API, or, since it is not documented, is Cisco going to make...
Is there a roadmap for enhancements to the email capabilities with UCCX/Finesse? We have struggled in deals with the lack of the ability to create a new email (you can only reply). It can kill a deal when we have to bring in a third party and raise...
From the way you described it, you have setup the scenario correctly where you are not sharing a ACD line across two devices. I am unclear on the use of the services button. Are you trying to use extension mobility? EM is not inherently needed for ...
The other thing we sometimes will do is to actually create a queue with no agents in it. Queue the call and then dequeue the call, and you will be able to run reports on that queue to see how many calls went into it. It's a workaround, but is somet...
Yea, you can use the get reporting statistics step to see the "Total Contacts" (which is the total contacts for the CSQ since the statistics were last reset). If that number is over 100, you can go to the 2nd queue. Statistics are typically reset ar...
It isn't elegant, but in theory you could:fire off an application that goes and fetches the dataplay some audio that is longer than the data fetchDuring the audio, the background process gets the data and puts it somewhere (like a simple DB table)whe...
