Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I have Finesse 12.0 for UCCE. I can see how to change the gadget height but not the width. Ive tried to add it into the desktop layout with no luck. Stock Finesse displays the gadgets on half of the screen. How do you increase the width? Also i am tr...
I am trying to find out if this is possible. Right now I am developing a CVP application with 9 different menus. The menu prompts you to press a number, that number plays a message. I would like to add a menu after stating "press 1 to repeat or press...
Right now I have ICM checking hours of operation for call centers. I wanted to have some sort of CVP application that I could call into that would close or open the call center. I am not sure how to do this. I would imagine i would send a variable fr...
Currently our media files are set to the default "app". in the ICM script I am specifying what .wav file I need on the media server by using "FOLDERNAME/prompt01.wav". What I would like to do is define this in the script on ICM. This way I only need...
Currently our media files are set to the default "app". in the ICM script I am specifying what .wav file I need on the media server by using "FOLDERNAME/prompt01.wav". What I would like to do is define this in the script on ICM. This way I only need...
I have tried for a few hours and cant get anything work. I create the element value and send it to the menu. I press 1 to send to an audio element now because i dont know how to have pressing 1 play back the audio file on that menu.
Got yea. Well i set the audio elements for "element" selected the 2 option menu and value appeared. I added the tag and saved it. When i put the URI audio file in, it still doesnt work. my DTMF is pressing 1 but its looped in itself. I am not sure wh...
I got this work. I now am setting up emergency prompts to play. I created a new variable but it only works with 1 or the other not both. I set it up in the CVP app i created but it still sends to the openclose call center variable. I set both variabl...
