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Today we had some users reporting Finesse pauses or hangs on the "Loading..." screen for up to 22 seconds before continuing to successfully log in. Some have also reported slowness when changing their status setting in Finesse. I first tested on my P...
One of our DIDs has landed on a robo caller call list and it is understandably annoying some of our agents getting all the spam calls. Is it possible to set up a softkey or some sore of speeddial that would forward the incoming call to a given extens...
On a couple different occasions now (months apart) I have had a call to a particular call center not get routed to an agent waiting in a "Ready" state. Instead the call sat in the queue for over a minute until the supervisor forced the agent "Not Rea...
I'm happy to report Google pushed out another update to Chrome which appears to have fixed the issue. My version number is now showing 102.0.5005.115 and Finesse now logs in normally again for me. I also checked Edge and it also had an update but is ...
I am getting the same error message...At Mon Aug 18 19:00:39 CDT 2014 on node 10.20.9.11, the following SyslogSeverityMatchFound events generated: SeverityMatch : CriticalMatchedEvent : Aug 18 19:00:14 CCMSubscriber1 local7 2 : 13: CCMSubscriber1.ill...
