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This document is to show step by step guide to insert agents from file using UCCE Bulk tool.
To insert Agents, first Person to be inserted.
Step 1:-
A. Click on Person Bulk Insert.
B. Make the File Ready for Person Import.
Sample file can be take...
Realised there was lack of clarity in Documentation. Could you have a check on the below document for basic setup for Extend and Connect with UCCX.
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/215536-conf...
Basically you have to See the Disconnect Cause code what is received. CUCM will play the re order tone for Cause code like “82 D6”.
You may modify the T305 in CUCM if need to adjust the re order tone duration. So it is worth checking the cause c...
You can also use following configuration in SIP Profile associated to SIP trunk to prevent sending “a=inactive” from CUCM. No need of any changes in the CUBE.a. “Require SDP Inactive Exchange for Mid-Call Media Change” - “UNCHECK”b. “Send send-recei...
