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cmmusic01
Level 1
Level 1
Member since ‎09-04-2014
‎11-05-2019
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  • 8 Posts
  • 0 Solutions
  • 0 Helpful votes Given
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CUIC Agent Call Summary Report - Not displaying Non-IPCC Extension

09-26-2019
Hello! I am attempting to use the Agent Call Summary report in CUIC. I realized that in order for the non-IPCC extension to show up on the report the agent has to have either received or made a call on their personal line. However, I have one agent t...

Attendant Console MOH

06-27-2017
Hello! I am running CUAC version 11.0.1 and CUCM 11.0.1. We have updated our MOH file, however I am having trouble getting the Attendant Console to play the new file. I have uploaded the new file to CUCM and it is currently playing for phones, stand...

Help with Contact Center Script

02-17-2017
Hi,  I am not extremely knowledgable when it comes to scripting. I can do basic editing. I have a queue that is getting reports of dropped calls and I think it has to do with the call transfer script. I've attached a screen shot of part of it. I thi...
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Member Since ‎09-04-2014 12:23 PM
Date Last Visited ‎11-05-2019 11:15 PM
Posts 8