I have a C40 that once it shares its content, the SX80 is receiving both the video and content via the main channel and I am unable to toggle the layout on my SX80. Cisco TelePresence C40Version: TC7.3.9.b938c8eInstalled Options: DualDispay, NaturalP...

Created an auto-dialed participant, whenver an endpoint joins the video bridge alias.  The call connects to the auto-dialed participant but the define DTMF sequence is not getting sent. DTMF sequence: ,,,1234# Outcome, auto-dialed participant (operat...

Recently added supervisor capability to 3 agents as well as added them as secondary supervisors for 4 teams.  When they sign back into Finesse Desktop, it shows them as Agents, with the Team Performance widget however, with "No teams assigned" as a d...