I had to recover the password for a UC540W and followed the standard procedures that I am aware of. I went to rommon, , copy start to run, change the password, no shut on the interfaces, saved and rebooted. The 7900 series phones work with no problem but the 525 and 504 are stuck downloading the xmldefault.cnf.xml file. It would seem that there is some other item I need to adjust during the password recovery. What else would possibly be affected by a password reset that would selectively knockout the 500 series phones? I did a factory reset on the 504g phone and it loaded a default screen but didnt register with the UC540. The statements for the phones loads are listed: tftp-server flash:/phones/525/spa525g-7-4-4.bin alias spa525g-7-4-4.bin tftp-server flash:/phones/5x5/spa5x5-7-4-4.bin alias spa5x5-7-4-4.bin and the files are in the directory: Directory of flash:/phones/     4  drw-           0  Oct 14 2010 08:05:10 -07:00  521_524     6  drw-           0  Oct 14 2010 08:05:12 -07:00  525     8  drw-           0  Oct 14 2010 08:05:12 -07:00  5x5    10  drw-           0  Oct 14 2010 08:05:14 -07:00  7921    18  drw-           0  Oct 14 2010 08:05:14 -07:00  7925    26  drw-           0  Oct 14 2010 08:05:16 -07:00  7931    34  drw-           0  Oct 14 2010 08:05:18 -07:00  7945_7965    43  drw-           0  Oct 14 2010 08:05:18 -07:00  7970_7971 260165632 bytes total (154513408 bytes free) POD-12#cd 525 POD-12#dir Directory of flash:/phones/525/     7  -rw-    10900992  Oct 14 2010 08:06:20 -07:00  spa525g-7-4-4.bin 260165632 bytes total (154513408 bytes free) POD-12#cd .. POD-12#cd 5x5 POD-12#dir Directory of flash:/phones/5x5/     9  -rw-     3750540  Oct 14 2010 08:06:40 -07:00  spa5x5-7-4-4.bin 260165632 bytes total (154513408 bytes free) What else would possibly affect this that I could check. I have a demo in the morning and am waiting on SCC support to fix my serial number so I can order support. So in the meantime I am stuck. I could upload my config but I dont have time to clean it. I know this is a simple one line statement issue so if you have any ideas please let me know. Also no changes were made to the configuration before or after this problem other than to reset the password. Thanks                    ... View more

I have a multi-site I am working on and we need a line appearance for the phones at the remote location at the owners desk. The owner has a 7965 phone and two 7916 and we want to put the 6 phones at the remote site on buttons on teh 7916 so they can see who is on the phone and call them with a single push of the button. Is this possible? How would you do in? Thanks Johnny ... View more

I have recorded prompts using the prompt management system but the prompts dont show under prompt management. How do I get them to show up so that I can assign them? ... View more

I have done this once before but dont have the notes. I think I have a bad CF card and want to replace it. I remember that I only need to put a minimal bit of software onto the card in order to boot it up and be able to run CCA and the software pack upgrade. I know there is a cli command I have to enter to get it to boot/activate/? the CF card as I tried this in the past and it wouldnt work. I have no need to back-up or save anything on the existing card. Any help is appreciated. Thanks ... View more