Hi,I am on a lab SPRAWLER system version 9.0 with IP IVR and System PG configured.I have a very basic script, initially with Select, to chose an agent. This part works, if the agent is available the call goes straight to the agent.If agent is not ava...
Hi all,I'm trying to delete one label (on Network VRU), but it gives me an error message: Failed to Update the database. The Label cannot be deleted because it is referenced by a Dialed NumberData location: Label----But I checked the "Dialed Number /...
Hi all,I would really appreciate if somebody could give me an advise or help me with the following.I will provide detailed description of what has been done.I have followed the following guide:http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/us...
Hi, I have the same issue. Did you resolve it? And what was the resolution if you did? I tried to do manual Directory resync, but this did not help. I'm on UCCX 10.6 as well. Thanks,
Hi Gergely,Please find the CTISRV Logs:Events from November 28, 2013:18:18:12 ctisvr Trace: EMSServer connection established in node name: lab1\CG1A process: ctisvr for user lostchild. 18:18:17 ctisvr Trace: MDSIO::ProcessOPCMessage: received msg...
That was my first thought as well. But this is a lab system -> and I have no Partitions and no CSS configured at all.Every extension on CUCM is on NULL partition, which means everybody can access everything.
Hi,Sorry for a long post. But I could not find how to attach a file.Here are the CTI Toolkit client logs.From begining before agent logs in, the call is already queued.Then when agent logs in, then goes Ready then agent is reserved.After a timeout ag...
