Hi all,
I would really appreciate if somebody could give me an advise or help me with the following.
I will provide detailed description of what has been done.
I have followed the following guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html
Did all the steps as described:
1) DiRT backup
2) Applied ES10 (the latest) - after ES was applied unity was working correctly. Users could leave/retrieve voicemail.
3) DiRT backup again (with ES10 applied)
4) On Exchange 2010 Rollback 4 is installed (documentation says minimum Rollback 3)
5) Run the latest server update wizard
6) Stop Cisco Unity
7) stop CuMDBStoreMonitorStore
8) Uninstall all exchange software from Unity ( I needed exchange 2003 CD to uninstall management tools)
9) Installed the ExchangeMapiCdo.exe (version 1.2.1)
10) Run the permissions wizard...
selected following users:
Unity Install: UNITYINSTALL
Dir Services: DIRSRVUSR
Msg store user: MSGSTOREUSER
skipped (left unchecked) AMIS/Networking as it's not in use
Unchecked the option where I let Unity to create new users. it's not possible with Exchange 2010!
All the permissions were applied correctly. SUCCESSFULL everywhere.
11) after permissions, I applied the "Organization Management" role from Exchange "Role Based Access Control" to users:
UNITYINSTALL and DIRSRVUSR
12) additionally UNITYINSTALL and DIRSRVUSR were already "Domain Admins" previously.
13) Moved the mailboxes for all users +UNITYINSTALL, DIRSRVUSR AND MSGSTOREUSER
14) configured throtlling policy for these users. and restarted the exchange RPC service on CAS servers.
15) Ran "message store configuration" from add/remove programs.
it generated a script... which was just to move one more user like "ea389432" something similar.
but the scipt did not work on Exchange 2010 powershell. I think it's for 2007.
so I had to move the user manually.
selected UNITYINSTALL user
selected UNITYADMIN user for administration
selected unity directory services account - DIRSRVUSR
the process finished successfully.
But the integration is NOT working at all.
When the users dial-in, they get: "Your Messages Are Not Available Now".
and in the event logs I get the following application errors:
a lot of CiscoUnity_MALEx
Event Type: Error Event Source: CiscoUnity_MALEx Event Category: Error Event ID: 30003 Description: An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via MAPI has failed. The MAPI subsystem return the following error: The information store could not be opened.
Event Type: Error Event Source: CiscoUnity_MALEx Event Category: Error Event ID: 30012 Description: An occurred which prevents successful Exchange access by AvCsMgr via MAPI. This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.
Event Type: Error Event Source: CiscoUnity_ConvSub Event Category: Network Event ID: 1000 Description: An unexpected error has occurred while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - IAvDohMailUser::get_Inbox returned [0x8004052e] on line 1312 of file <path>\un_Conv1\Scripted\ConvSub\MsgCount.cpp.
I checked the MAPI32.dll version (right click +properties) and it's correct version.
Please let me know how to proceed, or what to check.
Many thanks,
