04-02-2015 02:59 AM - edited 03-14-2019 02:37 PM
I could not see logged in agents in CSD, I tried below troubleshooting steps,
1. Rebooted UCCX
2. Synchronize Directory service
3. recreated team with same as well as different name
Still am not able to see agent being listed in CSD
04-02-2015 03:00 AM
This was working before
04-02-2015 12:21 PM
Hello,
First off, did you upgrade your environment? also
on workflow desktop admin, are the agents assigned to a team?
09-13-2015 06:51 PM
Hi Guys,
Sorry for the delayed response. Yes the issue got resolved. It was the anti virus installed on agent pc which was blocking the port caused this issue.
Thanks all for your inputs.
07-21-2015 02:28 PM
Hi Kishore,
I am having similar issue, Did you get your issue resolved.
Agent A is not appearing in CSD. Agent B is flapping in CSD (Appears & Disappears).
CUCM Version: 10.5
UCCX Version: 10.6
-- Crag
07-22-2015 02:03 PM
Hi,
I observed that the Agent A was NOT visible under Cisco Desktop Administration GUI. I performed a Manual Directory Resync. The agent was visible now.
When the Agent A logged into CAD after the above configuration changes, the Agent A was visible under CSD.
With regards to flapping Agent B, the issue did not re-occur today.
Thanks.
04-03-2015 05:00 AM
Are you accessing from CSD to UCCX via NAT?
04-03-2015 04:50 PM
Hello,
As you mentioned it was working before, so I suppose that agents already assigned to the correct team which the supervisor assigned to "as a primary or secondary supervisor" so please check the steps below:
- You can try to restart Desktop services on UCCX
- also make sure that no firewall blocking the traffic between CAD/CSD and UCCX server, these network ports are used, as the connection between CAD and CSD is real time:
TCP:
3000
3001
3002
3003
3004
3006
3007
3008
3009
3010
3011
3012
3014
3016
3017
3102
3103
3104
6293
8080
8081
8443
59015
59020
UDP:
3500:3700
59010, 59012, 59014, 59016
use Telnet command on CMD to check these ports
you can try to turn off windows firewall (agent and supervisor machines) and test again.
Regards.
07-22-2015 09:51 AM
make sure agent is part of correct team , if that is correct then make sure Call Chat service port is enabled between CSD And CAD.
Regards
Ravi
09-10-2015 01:06 AM
Hi,
I have the same issue. Did you resolve it? And what was the resolution if you did?
I tried to do manual Directory resync, but this did not help.
I'm on UCCX 10.6 as well.
Thanks,
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