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Hello,
I am looking for a way how to mark short calls in UCCX as handled. Let's say if a call was abandoned within 5 seconds after hitting a queue such call should be marked as handled.
Some examples:
A call was assigned to an agent but dropped after...
Hello everyone,I faced with a strange problem. I'm trying to enable translations logging for NAT NVI, but it doesn't work at all.The scheme is very simple: R1-R2-R3Config R1:interface FastEthernet0/0 ip address 10.0.0.1 255.255.255.252router ospf 1 n...
Hello Sean,
Yes, I understand this a drop-down menu. I was referring to the scripting guide. In this book Set Contact Info Step looks differently. I've attached both images for comparison.
Actually, this request comes from our business unit - the...
Hello Aseem,
Thank you for your reply.
There are no such attributes - please review the attached image. UCCX is 11.6
Please correct me if I am wrong - if I use this step at the beginning of the script to mark the contact as handled, all abandon...
The only switch which support NAT is 6500. If you use 3750 or something like that, then you may be better off looking to a low end router to do the NAT.
This command will not affect your traffic and you don't need a maintenance windows.However you shouldn't issue this command as it might cause problems in the future, especially if you intend to use HSRP, VRRP or something like that.
