We need our Expressway E/C setup to be used strictly for voice calls from Webex clients and MRA phones.  In the status page I frequently see video calls and sometimes also rich media calls.  The rich media calls usually trigger a license error since ...

I would like to enable my UCM for SSO but it also has a bunch of local accounts that I would like to keep using for Finesse desktop logins. Can I maybe use two different login URLs for Finesse desktop so I can use both SSO and local accounts?The reas...

We use the Azure AD Wizard for sync and SSO of our users and it works fairly well.  Now we have added a few external identities (added manually, not synced using cross-tenant feature) and wish for them to also use our Webex.  The external identities ...

We are running UCCX 12.5 and occasionally we get calls that *seem* to be routed to the wrong agent.  Basically, we're looking for a way to figure out why a particular agent was selected.  What was status of other agents?  What script action was invol...