I am troubleshooting an unrelated network issue that's causing one of my dial-peers to busyout due to a lack of response to SIP options keepalives.  I use "debug ccsip messages" frequently and I noticed that I see inbound option requests, my response...

I was recently asked if there's any downtime associated with configuring failover on an ASA.  There is currently an ASA in production, and the plan is to add another ASA as a standby and to accomplish this with minimal downtime.  I didn't believe tha...

I was converting a client today from 8.2 to 9.4, which involved a lot of NAT changes.  I didn't think this would be all that big of a deal, but I ran into a road block I didn't know how to get past.  They have an internal Exchange server that accepts...

I have setup various call treatments for people who are not allowed to call long distance, international, toll numbers, etc.  I've accomplished this by setting up system call handlers in Unity, recording the greeting, and then setting up a CTI route ...