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- About ronin2k8cronus
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04-17-2007
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10-20-2014
07:58 AM
Chintan, thank you for your answer. Is it ok to disable or delete that user (the one in AD) after its creation? I don't think it will be needed for any job.
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Created by
ronin2k8cronus
in IP Telephony and Phones
in IP Telephony and Phones
10-15-2013
02:29 AM
10-15-2013
02:29 AM
Hi, I have a CUCM 9.1 with 8900 phones, Ex60 and 2911GW (PVDM3-256). I am trying to configure a video conference that would allow three+ EX60 in a conference !!! I configured two conferences :homogenous and heterogeoneous. Both worked fine as long as only one Ex60 was in the conference (the rest of the participants were 8941). When two Ex60 participants are in a conference the screen of one of them freezes. Is it possible to have the type of conference I want (I think is not supported by cisco for now)? There is a doc on cisco.com http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/gatecont/ps4952/qa_c67-649850.html (not up to date) that says their tests with EX60 were with them not registered on CUCM, but mine are and I want to keep them registered to CUCM. Part of the config is listed below (just the dspfarm profiles): dspfarm profile 1 conference video heterogeneous codec g711ulaw codec g711alaw codec g729ar8 codec g729abr8 codec g729r8 codec g729br8 codec h264 vga maximum conference-participants 4 associate application SCCP dspfarm profile 2 conference video homogeneous codec g711ulaw codec g711alaw codec g729ar8 codec g729abr8 codec g729r8 codec g729br8 codec h264 vga frame-rate 30 bitrate 1mbps maximum conference-participants 8 maximum sessions 2 associate application SCCP Thank you.
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06-29-2013
03:09 PM
Hi, CUIC version is: admin:show version active Active Master Version: 8.5.4.10000-99 Active CUIC Version: 8.5.3-134 Active Version Installed Software Options: ciscocuic.854_Excel.cop ciscocuic.localization_854.cop Using the recovery disk solved the problem for you. Is there a procedure for this? I wouldn't like to have to reinstall the sytem.
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Created by
ronin2k8cronus
in Other Collaboration Subjects
in Other Collaboration Subjects
05-16-2013
03:36 AM
05-16-2013
03:36 AM
Hi everyone, We have an opportunity of selling a conferencing solution and we want to use a CUCME. We can use the continous meet-me feature on CUCME to keep the conferences opened all the time. This creates a problem of who and when can access that resource. We are thinking of solving this by utilizing a VXML script. We would like this script to be able to set some security on the conference (like pins) and also to give users the posibility to schedule conferences. We would like to schedule conferences by phone or using a web form. We have no experience with VXML and are looking for a company to collaborate with on the project. Is somenoe interested to take part in such a project? Thank you for your help.
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03-06-2013
02:40 AM
Hi, Indeed I was doing smth wrong, only trying to connect with /console, not /admin. When using /admin I was actually connected to windows console and there I saw that all those windows already launched. The UCCE system was installed by someone else and from the time we took control (not to long ago) we only managed them by RD. As I said my UCCE experience is very low (only IPCC experience) and had no ideea that those windows were only availabel in console login. I gathered some useful info from those windows and now I can run outbound campaingns. I still have some problems with some call results, but hopefully I will be able to figure it out. Thank you for the help and the patience to answer.
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02-28-2013
08:00 AM
Hey Gergely, Please review my problem, I wasn't asking anyone to explain what is a windows title bar or how to connect to a machine console. Even if my question was as silly as that, everyone is an absolute beginer at smth, at a certain time, and shouldn't be discouraged to ask questions.I do not know why you try to boost your confidence by mocking others, nothing positive for anyone out of this. I sometimes do ask questions that may seem simple to others (this may be one example of it) but in Cisco world you may get stuck in a place where many people have been before you and instead of spending a lot of time there, because you look a the problem the wrong way, a simple answer from someone can point you very fast in the right direction. So, returnunig to my simple question, the Dialer Component Status Bar, although this is not the core of my issue, I wanted to know how do you obtain the window that gives you, in its status bar, the info from below. A nice day to everyone.
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Created by
ronin2k8cronus
in Contact Center
in Contact Center
02-27-2013
06:00 AM
02-27-2013
06:00 AM
Hi, I belive I did the necessary things for the outbound to work (unfortunately I am proved wrong by the fact that it does not work . I have the admin and routing scripts, pg's, mr_pg, device target, ... I understand thet the status bar is a window title bar but I do not know how to see the BADialer subprocess. I attached a print screen from the ICM Service Control, but there is no window title bar specific to this process. I was wondering if there are some other programs like CallTracer and CheckRoutes that may help me see where is the problem or if I can check out some tables in the Logger database that can give me some more info? Or if someone can point me in the right direction by viewing the original print screens? Is there a guide better than the Outbound Option Guide? Thank you.
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02-27-2013
03:31 AM
Hi guys, I have a UCCE deployment with inbound working ok. I am trying to configure an outbound campaign but somthing is wrong cause no call is offered to the agent. I have a UCCE 8.5 (one AW and two Proggers) and using CAD. I have configured, I think, everything that needs to be done. I attached some print screen to show part of the check I have done. The files show: 1) The result form the CallTracer 2) The result formCheck Routes 3) The Device Target configured for the outbound campaign ( inbound is using ATR) 4) The contacts that are imported in the Lagger A database Since the result of the Check routes is correct and I cn not find any other error in my config I am asking you guys for help. In the Outbound Option Guide for UCCE they ask to "Check the Dialer Component Status Bar" but I do not know how to see this Status Bar (can not find it anywhere - I know its silly but I do not know how to find it). How can I check if the campaign is really ON, if the contacts are passed correctly to the dialers, etc? I am using CAD and PREVIEW_ONLY? Is this ok? Thank you, Silviu.
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02-19-2013
08:35 AM
Hi guys, I belive this time I have kind of a silly question but considering I have little experience with UCCE and I only have a live environment, I will go ahead and ask it. My question is related to "enterprise call variables" more precisely "Call.CallerEnteredDigits and Call.PeripheralVariable1 to Call.PeripheralVariable10". Some of this variable are used in a UCCE and a IVR script. Can I use the same variables like Call.CallerEnteredDigits and Call.PeripheralVariable1 in a different UCCE and a different IVR script or will their usage in new scripts will affect the old scripts. Example : I have a UCCE script that calls an IVR script. The IVR script is a plain play prompt. The prompt that is played is taken from the Call.PeripheralVariable1 which is initiated in the UCCE script. Can I use different UCCE script to call the IVR play prompt script, but the prompt that will be played be initialized in this new UCCE script. By doing this I use two different UCCE script that initialize the Call.PeripheralVariable1 with diffrent values when calling on the IVR script. Is it possible to do this or is there a restriction saying if you use "Call.CallerEnteredDigits or Call.PeripheralVariable1 to Call.PeripheralVariable10" inside a script then you can not use it for new scripts? Thanks for all the help. Silviu.
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02-14-2013
08:24 AM
Hi guys, Thanks for the replies. The user that created the supervisor is the user that I am connecting on the AW and (of this reason) the user that was first used to run the Domain Manager. As you can see in the image that user is a Domain Admin. This is a requirement for the initial installation, according to the staging guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/installation/guide/icm80sg.pdf. My question is do I still need the domain admin rights for this user or can I lower its rights to a normal user in AD? Thank you very much for your help.
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11-13-2012
01:57 AM
As I recall I did nothing to the CUCMs. The problem was the network. The problem is that the packets sent by the CUCM are too large (close to 1500) and the network needs to fragment them but you problebly do not have the df bit set to 0. I see three solutions to your problem (try to see if one matches your requirements): 1) stop using ipsec (and since you will lose the added overhead the packets will not need to be fragmented anymore so the CUCM will see each other ok) 2) fragment the packets & adjust the mss to a lower value route-map DF-BIT permit 10 match ip address 1455 set ip df 0 interface GigabitEthernet0/1.157 description == The Subinterface on which you can find the Sub which is in a different location than the Pub == encapsulation dot1Q 157 ip address x y ip tcp adjust-mss 1300 ip policy route-map DF-BIT 3) When you install a CUCM, the installer will ask you at a certain point to set the MTU, so set it to a lower value (so you must reinstall the sub that is causing problems). I think this is the recommended path. This sounds like a trial and error mechanism, so my recommendation is try to involve TAC because I am sure they hit this problem many times and they will probably give you a fast and correct response to your problem. Hope this helps, Silviu.
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07-26-2012
12:09 AM
Hi, I read the document and tried the solutions suggested in there but they did not fix my problem. In my case the Pub can't connect to the Sub although it seems to know it exist and can ping it. Pub cli: admin:utils dbreplication runtimestate DB and Replication Services: ALL RUNNING Cluster Replication State: REPLICATION RESET all Started at 2012-07-25-16-41 DB Version: ccm8_6_1_20000_1 Number of replicated tables: 541 Cluster Detailed View from PUB (2 Servers): PING REPLICATION REPL. DBver& REPL. REPLICATION SETUP SERVER-NAME IP ADDRESS (msec) RPC? STATUS QUEUE TABLES LOOP? (RTMT) & details ----------- ------------ ------ ---- ----------- ----- ------- ----- ----------------- CMP 10.1.55.5 0.044 Yes Connected 0 match Yes (3) PUB CMS 10.1.157.6 1.28 No Off-Line N/A ? No (?) N/A admin:show network cluster 10.1.157.6 cms Subscriber not authenticated - INITIATOR since Wed Jul 25 15:51:16 2012 10.1.55.5 cmp Publisher authenticated admin:run sql select name,node id from process node The specified table (process) is not in the database. Similar output on the Sub. It worked over the WAN connection (actually is a tunnel with crypto maps). Could this be the problem? Pub can not connect to the Sub because of some network problem although utils diagnose module validate_network says it is ok? I am thinking about deleting the sbscriber and then adding it again. Is there a procedure for that. Thank you for your help. Silviu.
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07-25-2012
07:29 AM
Hi guys, I have a problem with my CUCM cluster. It is a 8.6 cluster with a pub and one sub. It is a cluster over the wan (vpn between locations). Untill a couple of days ago everything was fine. In the meantime a router that was tacking care of the connections between the two locations stopped working and was replaced about an hour later with another one. The problem is that now the cluster has some big problems. The two servers are able to ping each other but it seems that the Pub can not connect to the sub DB anymore. In the attached doc you can find more info, out of which I extracted a few data below: PUBLISHER: admin: admin:show tech network hosts -------------------- show platform network -------------------- /etc/hosts File: #This file was generated by the /etc/hosts cluster manager. #It is automatically updated as nodes are added, changed, removed from the cluster. 127.0.0.1 localhost ::1 localhost 10.1.55.5 CMP 10.1.157.6 CMS admin:utils diagnose module validate_network Log file: platform/log/diag2.log Starting diagnostic test(s) =========================== test - validate_network : Passed Diagnostics Completed admin:show network cluster 10.1.55.5 cmp Publisher not authenticated - INITIATOR since Wed Jul 25 15:47:18 2012 10.1.157.6 cms Subscriber authenticated admin:utils dbreplication runtimestate DB and Replication Services: ALL RUNNING Cluster Replication State: Only available on the PUB DB Version: ccm8_6_1_20000_1 Number of replicated tables: 0 Cluster Detailed View from SUB (2 Servers): PING REPLICATION REPL. DBver& REPL. REPLICATION SETUP SERVER-NAME IP ADDRESS (msec) RPC? STATUS QUEUE TABLES LOOP? (RTMT) ----------- ------------ ------ ---- ----------- ----- ------- ----- ----------------- CMP 10.1.55.5 1.35 No Off-Line N/A ? No (?) CMS 10.1.157.6 0.048 Yes Off-Line N/A match Yes (0) System Reports : Unified CM Database Access Local and publisher databases accessible. View Details Server Publisher DB Reachable Local DB Reachable 10.1.55.5 true true 10.1.157.6 true true Unified CM Database Status RTMT Counter Information Connection to RTMT on 10.1.157.6 could not be established All servers have a replication count of 541. Not all servers have a good replication status. See the details. View Details Server Number of Replicates Created Replicate_State 10.1.55.5 541 3 - bad 10.1.157.6 N/A N/A See also Database Summary Screen in RTMT. Run CLI command (show tech dbstateinfo) for more detail. Replication Server List (cdr list serv) from every server for debugging purposes only. View Details Server cdr list serv 10.1.55.5 SERVER ID STATE STATUS QUEUE CONNECTION CHANGED ----------------------------------------------------------------------- g_cmp_ccm8_6_1_20000_1 2 Active Local 0 10.1.157.6 Replication Server Template (cdr list template) from every server for debugging purposes only. View Details Database Prefs File View Details Unified CM Hosts All servers have equivalent host files View Details Server Host Information 10.1.55.5 #This file was generated by the /etc/hosts cluster manager. #It is automatically updated as nodes are added, changed, removed from the cluster. 127.0.0.1 localhost ::1 localhost 10.1.55.5 CMP 10.1.157.6 CMS 10.1.157.6 #This file was generated by the /etc/hosts cluster manager. #It is automatically updated as nodes are added, changed, removed from the cluster. 127.0.0.1 localhost ::1 localhost 10.1.55.5 CMP 10.1.157.6 CMS Unified CM Rhosts All servers have equivalent rhosts files. View Details Server rhosts File 10.1.55.5 localhost CMS CMP 10.1.157.6 localhost CMP CMS Unified CM Sqlhosts All servers have equivalent sqlhosts files. View Details Server sqlhosts File 10.1.55.5 g_hdr group - - i=1 g_cmp_ccm8_6_1_20000_1 group - - i=2 cmp_ccm8_6_1_20000_1 onsoctcp 10.1.55.5 cmp_ccm8_6_1_20000_1 g=g_cmp_ccm8_6_1_20000_1 b=32767,rto=300 g_cms_ccm8_6_1_20000_1 group - - i=3 cms_ccm8_6_1_20000_1 onsoctcp 10.1.157.6 cms_ccm8_6_1_20000_1 g=g_cms_ccm8_6_1_20000_1 b=32767,rto=300 ###NOTE: Need to use ipv4 address in host column of sqlhosts file and not hostname cmp_car8_6_1_20000_1 onsoctcp 10.1.55.5 cmp_car8_6_1_20000_1 b=32767 10.1.157.6 g_hdr group - - i=1 g_cmp_ccm8_6_1_20000_1 group - - i=2 cmp_ccm8_6_1_20000_1 onsoctcp 10.1.55.5 cmp_ccm8_6_1_20000_1 g=g_cmp_ccm8_6_1_20000_1 b=32767,rto=300 g_cms_ccm8_6_1_20000_1 group - - i=3 cms_ccm8_6_1_20000_1 onsoctcp 10.1.157.6 cms_ccm8_6_1_20000_1 g=g_cms_ccm8_6_1_20000_1 b=32767,rto=300 Please help. I read a lot about the subject, but could not reach a solution. Thank you.
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Labels:
07-09-2012
06:35 AM
Hi, I am hitting the same issue with the AFW application, with no real clue about what I should do. I am running 15.1(4)M2 (cme 8.6) on a 3925. I also have configured the TCL script for auto attendant, could this be the problem??? Thanks for all the info.
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10-20-2014
Chintan, thank you for your answer. Is it ok to disable or delete that
user (the one in AD) after it...
10-15-2013
Hi,I have a CUCM 9.1 with 8900 phones, Ex60 and 2911GW (PVDM3-256).I am
trying to configure a video ...
06-29-2013
Hi,CUIC version is:admin:show version active Active Master Version:
8.5.4.10000-99Active CUIC Versio...
05-16-2013
Hi everyone,We have an opportunity of selling a conferencing solution
and we want to use a CUCME. We...
03-06-2013
Hi, Indeed I was doing smth wrong, only trying to connect with /console,
not /admin. When using /adm...
02-28-2013
Hey Gergely,Please review my problem, I wasn't asking anyone to explain
what is a windows title bar ...
02-27-2013
Hi,I belive I did the necessary things for the outbound to work
(unfortunately I am proved wrong by ...
02-27-2013
Hi guys, I have a UCCE deployment with inbound working ok. I am trying
to configure an outbound camp...
02-19-2013
Hi guys,I belive this time I have kind of a silly question but
considering I have little experience ...
02-14-2013
Hi guys,Thanks for the replies.The user that created the supervisor is
the user that I am connecting...
11-13-2012
As I recall I did nothing to the CUCMs. The problem was the network. The
problem is that the packets...
07-26-2012
Hi, I read the document and tried the solutions suggested in there but
they did not fix my problem.I...
07-25-2012
Hi guys,I have a problem with my CUCM cluster. It is a 8.6 cluster with
a pub and one sub. It is a c...
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| Date Registered | 04-17-2007 01:41 AM |
| Date Last Visited | 10-02-2019 02:03 AM |
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