Cisco Community
English
Register
Great changes are coming to Cisco Community in July. LEARN MORE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
jawilson_1
‎05-30-2021

Beginner
Recent Badges
Awards
Recent Badges
See all
1 Accepted Solution
5 Accepted Solution
10 Helpful Vote
1 Helpful Vote
50 Replies
20 Replies
10 Replies
5 Replies
Stats
Member since ‎10-03-2006
94
Posts
24
Helpful
5
Solutions

Copy Production UCCE/CUCM VMs to Development

Created by in Contact Center
05-20-2019
05-20-2019
I have questions on a development lab I’m working on. The DEV environment will include restoring VM ...

What is Aqua for web chat in UCCE 11.6?

Created by in Contact Center
04-23-2018
04-23-2018
Has anyone design a solution utilizing Aqua for web chat UCCE 11.6? Looking for a solid, high-level ...

UCCE Finesse 10.5 - Ability to see multiple active calls in a Conference call

Created by in Contact Center
03-21-2018
03-21-2018
Does Finesse allow the agent to see multiple active calls in a conference call or warm transfer? Als...

Is the answer the same if the

Created by in Contact Center
06-27-2016
06-27-2016
Is the answer the same if the agents are on CAD (UCCX 10.6)?

Thanks, I can totally

Created by in Contact Center
06-27-2016
06-27-2016
Thanks, I can totally understand not giving this ability to the agents. But, requeuing the chat will...

Ability to transfer web chat sessions between agents

Created by in Contact Center
06-27-2016
06-27-2016
I haven't really seen comprehensive answers to this question yet so I'll ask it again. We have a cus...

Arundeep,

Created by in Contact Center
06-27-2016
06-27-2016
Arundeep, I can't see that this question was really answered. We have UCCX 10.6 with SocialMiner and...

I didn't create any Finesse

Created by in Contact Center
05-12-2016
05-12-2016
I didn't create any Finesse workflows for that team. 

No, we did not try IE.  I

Created by in Contact Center
05-12-2016
05-12-2016
No, we did not try IE.  I will notify my customer.

Sorry, I hit Correct Answer

Created by in Contact Center
12-10-2015
12-10-2015
Sorry, I hit Correct Answer by mistake. Yes, I'm quite sure of the version as I installed and upgrad...

Cisco Finesse 10.6(1) SU1 - Finesse is throwing a javascript script warning when agent is in Talking state

Created by in Contact Center
12-10-2015
12-10-2015
Is anyone familiar with this warning thrown by Finesse when the agent is in a Talking state? When th...

Re: com.cisco.app.Application Task inactive Exception

Created by in Contact Center
08-16-2013
08-16-2013
Jonathan, I can't find your post anywhere. Do you still have it after all this time?

Re: What Cisco UC product can announce the caller ID?

Created by in Contact Center
07-13-2012
07-13-2012
  THANK YOU!!!!!

Re: What Cisco UC product can announce the caller ID?

Created by in Contact Center
07-13-2012
07-13-2012
Anthony,I got the file to work but how to I get it to repeat more than once while the phone is ringi...

Re: What Cisco UC product can announce the caller ID?

Created by in Contact Center
07-12-2012
07-12-2012
Well, I've been told that I can draw out water from a stone without really trying . Thank you again ...
Public Statistics
Date Registered ‎10-03-2006 05:42 AM
Date Last Visited ‎05-30-2021 02:24 PM
Total Messages Posted 94
Total Helpful Votes Received 24
Helpful Votes Given To
Helpful Votes From