About jawilson_1

jawilson_1 · 05-20-2019

I have questions on a development lab I’m working on. The DEV environment will include restoring VM ...

jawilson_1 · 04-23-2018

Has anyone design a solution utilizing Aqua for web chat UCCE 11.6? Looking for a solid, high-level ...

jawilson_1 · 03-21-2018

Does Finesse allow the agent to see multiple active calls in a conference call or warm transfer? Als...

jawilson_1 · 06-27-2016

Is the answer the same if the agents are on CAD (UCCX 10.6)?

jawilson_1 · 06-27-2016

Thanks, I can totally understand not giving this ability to the agents. But, requeuing the chat will...

jawilson_1 · 06-27-2016

I haven't really seen comprehensive answers to this question yet so I'll ask it again. We have a cus...

jawilson_1 · 06-27-2016

Arundeep, I can't see that this question was really answered. We have UCCX 10.6 with SocialMiner and...

jawilson_1 · 05-12-2016

I didn't create any Finesse workflows for that team.

jawilson_1 · 05-12-2016

No, we did not try IE. I will notify my customer.

jawilson_1 · 12-10-2015

Sorry, I hit Correct Answer by mistake. Yes, I'm quite sure of the version as I installed and upgrad...

jawilson_1 · 12-10-2015

Is anyone familiar with this warning thrown by Finesse when the agent is in a Talking state? When th...

jawilson_1 · 08-16-2013

Jonathan, I can't find your post anywhere. Do you still have it after all this time?

jawilson_1 · 07-13-2012

THANK YOU!!!!!

jawilson_1 · 07-13-2012

Anthony,I got the file to work but how to I get it to repeat more than once while the phone is ringi...

jawilson_1 · 07-12-2012

Well, I've been told that I can draw out water from a stone without really trying . Thank you again ...

Date Registered	‎10-03-2006 05:42 AM
Date Last Visited	‎10-25-2020 11:44 AM
Total Messages Posted	94
Total Helpful Votes Received	24

Copy Production UCCE/CUCM VMs to Development