About jawilson_1

jawilson_1 · 05-20-2019

I have questions on a development lab I’m working on. The DEV environment will include restoring VM backups of 11.5 CUCM/UCCE/Finesse, etc. I’m having issues with downloading the VM backups from our NAS to an external drive to restore them onto my...

jawilson_1 · 04-23-2018

Has anyone design a solution utilizing Aqua for web chat UCCE 11.6? Looking for a solid, high-level description of what it is, what it does, etc.

jawilson_1 · 03-21-2018

Does Finesse allow the agent to see multiple active calls in a conference call or warm transfer? Also, is the Drop Participant feature available within Finesse agent? I recall this feature is available in Finesse Supervisor during Barge In or Inter...

jawilson_1 · 06-27-2016

I haven't really seen comprehensive answers to this question yet so I'll ask it again. We have a customer on UCCX 10.6 with SocialMiner 10.6. The customer wants the ability to manually transfer an active web chat session to another agent. I do not...

jawilson_1 · 12-10-2015

Is anyone familiar with this warning thrown by Finesse when the agent is in a Talking state? When this occurred, the agent could not operate their PC at all. They ended up restarting their PC.

jawilson_1 · 06-27-2016

Is the answer the same if the agents are on CAD (UCCX 10.6)?

jawilson_1 · 06-27-2016

Thanks, I can totally understand not giving this ability to the agents. But, requeuing the chat will be available in 11.5, correct? What does that entail? How would this display in Finesse?

jawilson_1 · 06-27-2016

Arundeep, I can't see that this question was really answered. We have UCCX 10.6 with SocialMiner and the agents use Finesse. Can agents manually transfer chat sessions between agents?

jawilson_1 · 05-12-2016

I didn't create any Finesse workflows for that team.

jawilson_1 · 05-12-2016

No, we did not try IE. I will notify my customer.

Member Since	‎10-03-2006 05:42 AM
Date Last Visited	‎05-30-2021 02:24 PM
Posts	94
Total Helpful Votes Received	24

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Copy Production UCCE/CUCM VMs to Development

What is Aqua for web chat in UCCE 11.6?

UCCE Finesse 10.5 - Ability to see multiple active calls in a Conference call

Ability to transfer web chat sessions between agents

Cisco Finesse 10.6(1) SU1 - Finesse is throwing a javascript script warning when agent is in Talking state

Is the answer the same if the

Thanks, I can totally

Arundeep,

I didn't create any Finesse

No, we did not try IE. I