I have questions on a development lab I’m working on.  The DEV environment will include restoring VM backups of 11.5 CUCM/UCCE/Finesse, etc.  I’m having issues with downloading the VM backups from our NAS to an external drive to restore them onto my DEV VM servers.  My questions are if I continue to have issues, I thought since my dev and production are on different networks that I could copy my production VMs over to my Development VM servers, reconfigure (change the hostname and IPs) them for development.   Is this a possible path to take without reinstalling all the components? Thanks. ... View more

Has anyone design a solution utilizing Aqua for web chat UCCE 11.6?  Looking for a solid, high-level description of what it is, what it does, etc. ... View more

I haven't really seen comprehensive answers to this question yet so I'll ask it again.  We have a customer on UCCX 10.6 with SocialMiner 10.6.  The customer wants the ability to manually transfer an active web chat session to another agent.  I do not see this as an option in Finesse.  I.e. Transfer button is visible while on a Chat session. I've read some threads regarding re-queuing Chats in 11.5 but that doesn't necessarily answer the request from customer wanting that ability to manually transfer chats. Any one have knowledge or experience with this? ... View more