Member since ‎10-03-2006

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  • 94 Posts
  • 5 Solutions
  • 11 Helpful votes Given
  • 24 Helpful votes Received
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 I have questions on a development lab I’m working on.  The DEV environment will include restoring VM backups of 11.5 CUCM/UCCE/Finesse, etc.  I’m having issues with downloading the VM backups from our NAS to an external drive to restore them onto my...
Has anyone design a solution utilizing Aqua for web chat UCCE 11.6?  Looking for a solid, high-level description of what it is, what it does, etc.
Does Finesse allow the agent to see multiple active calls in a conference call or warm transfer?  Also, is the Drop Participant feature available within Finesse agent?  I recall this feature is available in Finesse Supervisor during Barge In or Inter...
I haven't really seen comprehensive answers to this question yet so I'll ask it again.  We have a customer on UCCX 10.6 with SocialMiner 10.6.  The customer wants the ability to manually transfer an active web chat session to another agent.  I do not...
Is anyone familiar with this warning thrown by Finesse when the agent is in a Talking state?  When this occurred, the agent could not operate their PC at all.  They ended up restarting their PC.
Community Statistics
Member Since ‎10-03-2006 05:42 AM
Date Last Visited ‎05-30-2021 02:24 PM
Posts 94
Total Helpful Votes Received 24
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