About Piyush Verma

Piyush Verma · 07-11-2014

After upgrading Finesse to 10.5, we are seeing an origin policy problem when sending URL calls through thefinesse proxy server using the "gadgets.io.makerequest" method to the Calabrio server.This used to work in Finesse 10.0, however its broken now ...

Piyush Verma · 03-18-2014

Hi,I've built the UCCX call back script which works fine for 10 digits direct lines. In case, if caller doesnt have a direct line, and he wants to leave a 10 digits pilot number followed by 5 digits internal extension number. How to achieve this in U...

Piyush Verma · 03-14-2014

Hi,I am using "position in Queue" feature where I have the wav files recorded for all the numbers. When I am using "N[intvariable]" to play the prompt, it gets played from the System prompts, not from the User prompt directory. I want to use USER PRO...

Piyush Verma · 12-27-2013

Hi,we need to record prompts in 10 different languages (in UCCX) and saving them appropriately in their respective locale. whats the best approach of scripting to handle this. Shall there be a menu in place (to record english prompts, press 1) and th...

Piyush Verma · 12-19-2013

I know how these two features work in UCCX script. Customer wants to include both the options in the same script. Typically I have seen either of these two deployed, not together.Thats why not sure, whether combining both features in the same script ...

Piyush Verma · 11-07-2023

You will see that by adding the "Call Queuing" trace level in rtrtrace. (Screenshots attached) On Router - launch Command Prompt and type "rtrtrace" and hit enter On rtrtrace window -> Give the router hostname & instance name. Check "Call Queuing" an...

Piyush Verma · 11-01-2023

Interruptible - for Router to know whether to interrupt the "Play Media" when agent becomes available. If Set to "N" then Router will wait for that prompt to finish first then route the call to the agent. What you are asking related to DTMF - that is...

Piyush Verma · 04-17-2023

Hi there - am doing this exact same as customer did not want to go to Windows 2019. UCCE 11.6 to 12.6 Tech Refresh upgrade using Windows 2016 & SQL 2017. If you are using ECE - then ECE 12.5 is supported on Windows 2016. This is as per the compatibil...

Piyush Verma · 09-06-2022

This should work on a IF node in the ICM script. or you can also use that same string in a custom function. Call.CallingLineID=="123456789"||Call.CallingLineID=="12345"||Call.CallingLineID=="123451"

Piyush Verma · 09-06-2022

You can also a try a simple microapp of "PM" with playing a "silence" file of just 1/2 or 1 second to clear it up.

Member Since	‎06-13-2012 12:53 PM
Date Last Visited	‎05-28-2024 01:05 AM
Posts	109
Total Helpful Votes Received	196

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Calabrio gadget issue in Finesse 10.5

UCCX call back - 10 digits number followed by an extension number

Playing a "Number" in UCCX

Recording prompts in 10 languages (UCCX)

'Position-in-Queue' & 'Expected-Wait-Time' (UCCX)

Re: Queue Priority issue

Re: call getting blind transferred randomly - Call disp code 28

Re: UCCE 12.6 on Windows 2016

Re: how to put multiple CallingLineID in the IF node.

Re: Interruptible prompt stops menu prompt from playing