HI, I have an issue with 2 sip voip dial-peers towards a Genesys system. Our gateway (2800 with 12.4(11)Y) is containing the sip dial-peers while the Genesys is H323. When the first Genesys server goes down completely, so ip address is not reachable anymore then the second dial-peer does not take over. We hear a busy tone. After investigation on the second Genesys server, they don't see any signalling coming in at all. So there must be something on the Cisco router. This is my config: voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 no supplementary-service h225-notify cid-update redirect ip2ip h323 sip voice class h323 1   call start fast   h245 caps mode unrestricted Dial-peer configuration: dial-peer voice 1700300 voip description IP-PHONE:Genesys POC GVP17003XX destination-pattern 17003.. progress_ind setup enable 3 progress_ind progress enable 8 session protocol sipv2 session target ipv4:153.89.39.103 dtmf-relay rtp-nte codec g711alaw no vad ! dial-peer voice 1700301 voip description IP-PHONE:Genesys POC GVP17003XX preference 1 destination-pattern 17003.. progress_ind setup enable 3 progress_ind progress enable 8 session protocol sipv2 session target ipv4:153.89.39.107 dtmf-relay rtp-nte codec g711alaw no vad ! I first thought that the preference would be the issue (first dial-peer is using default preference 0) but i don't think that is causing the failover not to work. Anyway, i will reconfigure them with preference 1 and 2. Maybe there is a certain (sip) failover timer  i need to modify? or any other parameter missing?Unfortunately, i don't have any traces (ccsip or whatever) as they reported the issue to me after the DRP test they did. I know there is H323 tcp timout -timer you can configure but i guess that i not applicable in my case. Ony thoughts on that? Thanks for any feedback, guys. Kind regards, Kurt ... View more

Hi, Is there a way to add the external phone number mask specific for the remote destination profiles? Look at the attached screenshot. If you select your remote destination profile in the controlled devices list and click "edit line appearance", then you are able to fill in some RDP specific parameters on line level such as display text, ASCII text label and external phone number mask. I would like to modify the phone number mask for a bunch of RDP profiles... but can not see where i can do that via the Bulk Administration tool. Anyone who has experienced this? In worst case, we need to modify this manually... but i hope not Thanks for your feedback, Kurt De Neef ... View more

Hi, Anyone who faced this issue already? Everytime i want to open the RTMT tool, it takes a long time to query the database and eventually returns the error like in the screenshot. What's going wrong? Anyone has an idea how to fix this? Thanks Kurt ... View more

I'm not sure if this is really a problem... it might be more a stupid question :) When activating the MIDlet service on a 7975 phone with a CTS1000 system, we got the message "Calling Services are stopped. Calls can not be made at this time". We need to deactivate the application again (press the services button) to be able to get the initial screen again. Another thing, even if you don't subscribe to the service, we got the MIDlet icons... what's the use of having it subscribed then? If everything works fine, when you go to the "info" section on the phone (info softkey), we should be able to see the "problem" softkey, which we don't see.We thought that this could be caused because the MIDlet service was not activated on the phone (however, we see the icons New Call,Directory,Favorites) but we are not able to get it activated due to that message i was talking about earlier. Anyone has an idea? Kurt ... View more

Hi, I get this message often in my syslog: IPTel On Fri Feb 27 09:38:31 CET 2009 on node ditelcm1, the following SyslogSeverityMatchFound events generated: SeverityMatch - Alert sshd(pam_unix)[17605]: check pass; user unknown What does it mean exactly? Thanks, Kurt ... View more