It works fine on my lab CUCM 11.5 ... View more

I just loaded up 5.0(4) and don't see an option for "Display FAC in CDR". That comes in with 5.1 service parameters. Don ... View more

There is no licensing enforcement in 4.X and no concept of DLUs, so the calculator is only for UC Mgr. 5.0 and later. In 4.X and below you would need to order the appropriate software license per phone - SW-CCM-UL-XXXX (SW-CCM-UL-7911, SW-CCM-UL-7975, etc.) Don BTW - great calculator! I'm not sure why the ATA would cost 3 DLUs in 5.1 though. The intent was one DLU per port. ... View more

CIPC has always required a phone license. Prior to UC Manager 5.0 it was SW-CCM-UL-IPCOMM. With 5.0 and later it is DLUs and licensing is enforced. The adjunct licensing comment is correct, but note that adjunct licensing didn't come out until UC Manager 6.0. In 5.x CIPC requires 3 DLUs regardless. Don ... View more

What version of CUCM? CUCM 6.0 and beyond supports busy lamp field - you can assign a button on the phone to reflect the busy/idle status of the boss. In 6.1(2) you can even assign as BLF with call pickup so if the phone is ringing you can see the ringing state and press the button to pick up the call. There are also alerting options - the BLF button will flash or you can have a sound or both. With call pickup auto-answer enabled you can press the BLF w pickup button and the call is immediately on your handset or speakerphone. In CUCM 5.0 and beyond you can enable presence in call lists so if you were to bring up the boss in the directory you can see on-hook/off-hook status. Don ... View more

debug isdn q931 might help diagnose the problem. It should at least tell why the call is being rejected and who is doing the reject. I've seen isdn switch-type mis-matches allow internal, even local calls but not toll free or LD. Also seen where ISDN plan had to be set to private to get calls out to toll free numbers, but that was on a central-office class switch. More than likely though it's a class of service setting in the PBX on the trunk group that doesn't allow off-premise calls. ... View more

If the server doesn't match exactly the specifications at this link it won't be supported, and very likely will not pass the hardware checks in the installation routine. All supported server specs are at: http://www.cisco.com/go/swonly Don ... View more

It's a standards-based DHCP client on the phones so they will attempt to renew their address 1/2 way through the lease and if they cannot renew by the end will go into reboot until they can pull an address. That's why the recommendation is to have local DHCP servers. If you don't want to do this you can set long lease times for the voice IP addresses and expect (hope?) that the WAN doesn't stay down longer than 1/2 the lease time. Of course you run into the situation where previously bound but now unused addresses take a long time to age out. Don ... View more

Unfortunately with PRI you can only treat as a single trunk group (single pri-group) if you are running MGCP. ... View more

You would really need to monitor registered phones to the router though (EphoneTotalRegistered) or something along those lines. SRST is not something that gets turned 'on' when phones need it, it's always on. If the phone can't reach the CCM servers then they'll register, but it's passive on the SRST side. It may be that csrstState could give an indication of whether or not SRST is handling phones (I haven't looked at it), but in a WAN-down situation would the router even be reachable? ... View more

Set up RTMT to alarm when the number of registered phones goes below a certain level. There's even a default alert already built for when the number of registered phones in the cluster drops 10%. Send it to an email address that lights up alphanumeric pagers, or to multiple addresses for email and pager alert. Don ... View more

How many do you need? There are 99 total for the phone - the ones assigned to the line buttons and the rest of the 99 are abbreviated dials. So if I'm on hook I press 99 then the AbbrDial softkey and the call goes out to the dial string assigned to slot 99. I then also have 99 FastDials, and on top of that the Personal Contacts service that I can use. There's also Web Dial and Directories. Don ... View more