You need a login to CRC to access the knowledge base. If you do not have support on the product, here are the instructions.1. Go to Admin Tools and select "Template"2. Select "Autodiscovery" with the default option for a new template3. Enter the IP a...
The problem is Denika does not know about the device. You need to create an autodiscovery template for the device. The instructions can be found in Knowledge Base Article 170 on Somix Technology's website.http://www.somix.com
I recently had this issue with a new Dell Laptop with an integrated Wireless mini-PCI card. It turned out to be a hardware/OS issue. A program called "WinRoute" needed to be loaded. This file and further information is available on the Dell web site.
