Hi Jackskid,   I see the overall topic is addressed here, but I did want to comment on this specific question. I would recommend that you always keep ECE on the latest released ES. ECE ES are always cumulative, and we address many defects in each one...

Hi Bill,   There was a mix up with the team who approves the externalization of the defects. CSCvr86493 should now have the correct data in it. Please let me know if you have any questions.

Hi all,   One thing that you should definitely check is that you've included the ECE Routing Client in the Agent Targeting Rule. In Finesse, does the agent actually get the Pre-Call indicator? When the MRD configuration has been missed, you'll see th...

Hello Mark and Bill,   I've updated the defect today. Here's the content that I updated in the defect with the new information.   Microsoft was originally set to implement this on 13-Oct, 2020. Due to COVID-19, they have now changed this to be the se...

Hello Andrew,   Looks like there are a couple of defects around this. Could you please download and install the latest ES/COP file for your version of CUIC if you have not done so already? If you have done this and the issue is still not resolved, I'...