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Hi guys, how are you? I hope that you fine.So, my customer has a Finesse v10.5, they are using a gadget that I developed to callback to its final customers when a call is disconnected during a conversation.The problem is Finesse software is always be...
I have a Gadget with three principal activities:1) show two buttons during the wrap up time.2) write a value in a ecc variable.3) callback to the customer if the call was dropped during the conversation clicking on the button during the wrap up time...
Hi all,Using a Script.aef I would like to receive ANI and DNIS from CAD.I already have an user.layout configured and I can get others values using Call.PeripheralVariablex normally, but I don't know how I can get ANI and DNIS.Does Anybody know how ca...
Good Afternoon,How can I connect in a Web Service (WSDL) using a UCCX Editor 8.0?I would like to know if someone has a good sample to send me. I am seeing some foruns here, but I didn't find anything that can help me.Some guys are talking about Java ...
Hi Marius.
Normally if you change the URL is enough.Some cases you need to set some properties to the URLConnection object (see setRequestProperty() method below). I think that you can check with Web Services owner what is really necessary to establi...
Hi Marius,
Some years ago I had the same problem than you.I needed to import some digital certificates to the UCCX v8.5. To solve it I had to open a TAC and the support engineer imported all certificates using a tool called: CetTool.exe. It is only p...
Hi Denise,Using IE11, I did not do anything and the window.focus() worked perfectly.But using Firefox 49.0.2 It was necessary to change the option dom.disable_window_flip as 'false' on about:config (advanced settings)Thank you,Valber Carvalho
Hi Denise,Thank you for reply me.After some tests in lab, I have tested the alert box again, but the results were not satisfactory.So, I tried another solution: window.focus(). The lab works perfectly this way. The Finesse/Desktop will be in front o...
Hi Denise,Your answer was very important for me.After that, I did some changes in my code.1) When an Agent click on the button to callback, I invoke the setState function firstly passing 'NOT_READY' as parameter. Yesterday, I was invoking makeCall fu...
