Hi,It will help you to be more of an Exchange admin for this type of an issue since most of the troubleshooting can be on the Exchange side. Let's clarify a few details first. Can any users see any voicemails show up in their email mailboxes? Based o...

Hi,The version of firmware you're running is unsupported with any versions of CME at this time. What version of IOS is running on the 29XX series router? You need to verify what version of CME you're running and make sure you're running the correct v...

Thanks for the update.I would verify what version of CME running and check the phone firmware version.http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmGood luck,Brad

Hi,The 99XX & 8961 series documentation is here:http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/9971_9951_8961/9_0_1/english/admin_guide/P567_BK_A3A732A5_00_admin-guide-8961_9951_9971-9_0_chapter_01001.html#P567_TP_CBF3BCA4_00Full size i...

Hi,Thanks for the question.Under a user account, perform a test of the UM service. What happens there? Do you have a CUC cluster? Do you see any behavior changes if you failover to the other node? When you fail over, the MBX sync service will stop on...