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Hi All,Have any of you had any experiance with enabling MaliciousCallIdentification in a UCCE environment with the call landing on CVP before being sent to an agent.Call flow looks like Customer --> PSTN --> CUBE --> CVP --> (Execute routing script) ...
Hi All,Have any of you had any experiance with enabling MaliciousCallIdentification in a UCCE environment with the call landing on CVP before being sent to an agent.Call flow looks like Customer --> PSTN --> CUBE --> CVP --> (Execute routing script) ...
Hello All,Due to ever expanding business we are on the verge of running out of Directory Numbers on our CUCM. The plan is to move from 4 digit extension to 5 digit extension.Below is a brief outline of our setup5 X CUCM ServersUCCE IPIVRWe have total...
We have Cisco 6513 Equiped with E1 Module. There is a request to configure T37 On-RAMP for about 10 FAX numbers. Unable to find any document from cisco that can tell me if this hardware is supported.Any Help is appriciated.Rakesh Kashyap
User ContactDelete utilityHow:open CMD window. Change Directory to C:\Program Files\Calabrio\WFO_QM\binRUNC:\Program Files\Calabrio\WFO_QM\bin>ContactDelete.exe <ContactID>Contact ID can be found on the recording search portal.
