cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

1953
Views
15
Helpful
3
Replies
Beginner

How To Delete Certain Voice Recording in QM

Dear all,

 

I'm running UCCX 10.5 dan QM 10.5. Configuration is done using Archive Workflow and calls can be recorded. I've done several call for testing only. When i will enter production phase, i want to delete several testing voice recording. Does anyone know how to do that?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Beginner

User ContactDelete utilityHow

User ContactDelete utility

How:

open CMD window. Change Directory to C:\Program Files\Calabrio\WFO_QM\bin

RUN

C:\Program Files\Calabrio\WFO_QM\bin>ContactDelete.exe <ContactID>

Contact ID can be found on the recording search portal.

View solution in original post

3 REPLIES 3
Highlighted
Beginner

User ContactDelete utilityHow

User ContactDelete utility

How:

open CMD window. Change Directory to C:\Program Files\Calabrio\WFO_QM\bin

RUN

C:\Program Files\Calabrio\WFO_QM\bin>ContactDelete.exe <ContactID>

Contact ID can be found on the recording search portal.

View solution in original post

Enthusiast

Hello Rakesh,

Hello Rakesh,

can you tell me how can i delete specific cal of agent that have some client details?

i try your step but not able to see any option to find exact time or agent details to find exact time call and delete it.

can you help on it with your experience?

Warm Regard's
Amit Sahrma
Beginner

Re: Hello Rakesh,

Hi Amit
Were you able to delete specific call recordings for an agent? I've got a lot of call recordings per agent but I don't want to delete them all. I want to delete recording based on time and date. Are you able to share your solutions please?
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here