How To Delete Certain Voice Recording in QM

[Bryan Wulfric]

Dear all,

I'm running UCCX 10.5 dan QM 10.5. Configuration is done using Archive Workflow and calls can be recorded. I've done several call for testing only. When i will enter production phase, i want to delete several testing voice recording. Does anyone know how to do that?

Thanks.

[Rakesh Kashyap · Accepted solution]

User ContactDelete utility

How:

open CMD window. Change Directory to C:\Program Files\Calabrio\WFO_QM\bin

RUN

C:\Program Files\Calabrio\WFO_QM\bin>ContactDelete.exe <ContactID>

Contact ID can be found on the recording search portal.

[Amit23]

Hello Rakesh,

can you tell me how can i delete specific cal of agent that have some client details?

i try your step but not able to see any option to find exact time or agent details to find exact time call and delete it.

can you help on it with your experience?

[unified]

Hi Amit
Were you able to delete specific call recordings for an agent? I've got a lot of call recordings per agent but I don't want to delete them all. I want to delete recording based on time and date. Are you able to share your solutions please?