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Hi,We are trying to move towards network based recording (Gateway XMF). The recording works for a normal call between Cisco phone and external caller but as soon as there is a conference call there is silence in the recording. Has anyone faced this i...
Hi,
We have successfully installed PCD on our VM and managed to discover cluster but when trying to add ESXi it gives an error stating unable to mount NFS datastore. We have tried all possible ways to get this fixed but in vain. Finally VM engineer ...
Good Afternoon CSC,We are facing an issue on our Ireland VG where the time on the phone is 1 hour behind the time shown on the router. I have changed the time-zone to make it one hour ahead but still the phone shows the incorrect time. NTP is configu...
Hi All,Well its not the 1st time I am facing this issue but previous times the issue was usually fixed after re-loading the script or by reloading the router itself. In one of our remote sites we use B-ACD running on CME. From time to time we have to...
Hi Friends,I am unable to access CUE as its asking for username password. Below is the command I am running for the same: -NRTTO-VG-RT1#service-module sm 1/0 sessionThis prompts for a username and password but we are unable to contact the vendors who...
Hi Jason,The word on the street seems to be exactly what I am experiencing. Went full circle - Calabrio-CUCM-CUBE-UCCX and now back to Calabrio.I did some further read on the WFO design guide and network based recording forked from CUBE will not work...
Thanks Jason, The customer call is still via CUBE thus that part should be recorded? I was under the impression all traffic via CUBE would get recorded. I did raise a TAC case, been a week still no solution. I guess they've reached out to BU.Interes...
Hi,
I know its been a while since this post but came across this while researching on an issue and then found the fix so thought I will update.
1. No, you cant bulk upload speed dials but what you can do is, upload contacts in bulk and update the u...
Hi Wilson,
99% of the cases for one way audio are routing related, that is, packets not reaching from source (IP Phone or gateway) to the destination (IP Phone or gateway). Thus to further isolate the issue packet capture would be more beneficial tha...
