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- About Jefferson Islan Silva
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Member since
01-22-2010
140
Posts
4
Helpful
3
Solutions
Created by
Jefferson Islan Silva
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
08-31-2016
12:33 PM
08-31-2016
12:33 PM
Hi Team,
I have the same problem. How to fix it?
... View more
08-20-2015
06:28 AM
Bom dia Marcio, tudo bem? Poderia postar aqui sua configuração do ATA 187 em G729? Posto aqui um link de referencia sobre isso. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/ata-180-series-analog-telephone-adaptors/19249-ata-gateway.html A respeito do hot line, essa feature é suportada a partir do firmware 9.2(3) no CME 9.0 em diante. Peço que verifique essas questões e qualquer dúvida estou à disposição. Caso essa resposta tenha ajudado, peço que marque como Resposta Correta e atribua estrelas.
... View more
08-20-2015
06:13 AM
Bom dia, tudo bem? Poderia por gentileza efetuar o debug voice ccapi inout e nos enviar o output para que possamos analisar o que está acontecendo? Obrigado.
... View more
08-13-2015
06:44 AM
Hi Rohit, how are doing? In order to disable the G.722 codec on your phones you can do that in two ways: On the phone configuration page; Advertise G.722 and iSAC Codecs Enterprise Parameter; In order to disable the G.722 codec on the phone configuration page, please use the following procedure: On the phone configuration page there's a field called Advertise G.722, change it to Disabled. If you want to set this field as Disabled on multiple phones, you may use the Bulk Administration Tool. If you want to disable for all phones, I recommend you to disable it on Enterprise Parameters, set the field Advertise G.722 and iSAC Codecs as Disabled. If the problem was resolved and my answer helped you , mark as answered .
... View more
Created by
Jefferson Islan Silva
in IP Telephony and Phones
in IP Telephony and Phones
08-13-2015
06:31 AM
08-13-2015
06:31 AM
Please let us know if your PSTN circuits are connected on a H.323 GW or a MGCP. incoming calls can be blocked based on either Automatic Number Identifier (ANI) or Dialed Number Identification Service (DNIS) information, or both, through translation rules on the gateway (GW) configuration. A example about that:
Call Blocking Specific Calling Numbers
Configure a voice translation rule to block the desired calling number you want to block. This example uses 9193927393.
voice translation-rule 1
rule 1 reject /9193927393/
!--- Matches the defined number string and rejects the call.
!
!--- Apply the rule to a translation profile for the calling number.
!--- You could also reject based on called or redirect-called numbers.
!
voice translation-profile call_block
translate calling 1
!--- Invokes voice translation rule 1 in order to determine
!--- which calls to reject based on the calling number.
!
!--- Include the translation profile within a dial peer definition.
!
dial-peer voice 100 pots
call-block translation-profile incoming call_block
!--- Invokes the voice translation profile “call_block” on
!--- inbound POTS calls that match this peer
!--- in order to determine which calls to reject.
call-block disconnect-cause incoming call-reject
incoming called-number
!--- Matches this peer for all inbound POTS calls.
port 1/1:23
If it's a MGCP circuit, you may block it via CUCM:
https://supportforums.cisco.com/document/71966/blocking-calls-based-calling-party-id
Let me know if you have any more questions.
If the problem was resolved and my answer helped you , mark as answered .
Thank you
... View more
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
08-05-2014
10:20 AM
08-05-2014
10:20 AM
Dear Cisco friends, how are doing? I have a simple script and not able to work with Java Class file. I have many others scripts integrated to Java class file and this is working properly, but when I try to use this script script and java class file this is not working. I got the attached error message and logs. Error message: Null - java.lang.NullPointerException Please let me know how to fix the issue. Thank you
... View more
- Tags:
- java class
Labels:
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-26-2014
08:46 AM
02-26-2014
08:46 AM
There's any way to connect to the CUCM CDR database and collect these informations?
... View more
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-26-2014
06:58 AM
02-26-2014
06:58 AM
Dear Cisco PDI Help-Desk, There's any report on UCCX 9 that may I see each calls was dropped by agent and by customer? Thank you
... View more
Labels:
02-25-2014
06:40 AM
Ok, but I need to map exception by exception or may I use a "all exception" step to send to the label?
... View more
02-25-2014
06:23 AM
I would like to know how may I configure to any Script Exceptions to doesn't play "We're currently has problem on the system" and go to a specific label that transfer to the agent? Thank you
... View more
Labels:
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-17-2014
02:28 PM
02-17-2014
02:28 PM
I have tried from another PC and got the same problem. I also reinstalled the application on my PC and doesn't work. Error message: "Unable to parse expression; error while parsing string: STR_Valor.substring(P1,P2); nested exception is java.lang.NullPointerException"
... View more
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-17-2014
01:31 PM
02-17-2014
01:31 PM
Hi Anthony, I'm using a Premiun license, so I'm able to use all Java commands. Please take a look on attached script.
... View more
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-17-2014
11:32 AM
02-17-2014
11:32 AM
Hi Jonathan, how are doing? Which exception I will choose for this case? Thank you
... View more
Created by
Jefferson Islan Silva
in Contact Center
in Contact Center
02-15-2014
08:05 AM
02-15-2014
08:05 AM
I cannot use the Substring function to obtain a specific value from a string variable. My substring position is variable, so I need to put a variable, loop and increment it the position. When I try to add the below command, this is getting the error message: Command: set STR_Resultado = STR_Valor.substring(P1,2+1) Error message: "Unable to parse expression; error while parsing string: STR_Valor.substring(P1,P2); nested exception is java.lang.NullPointerException"
... View more
Labels:
Re: UCCX 9 Java Custom Class
in Contact Center
02-11-2014
07:41 AM
02-11-2014
07:41 AM
Seems to be working now. Just to confirm, to use custom class, I will put a step set resultado=integracao_iso.customclass(parameterA,parameterB) This is what I need to do?
... View more
Created by
Jefferson Islan Silva
in Unified Communications Infrastructure
10-13-2015
10-13-2015
This is not configured on Expressway side or on Microsoft CA Server
side?
Created by
Jefferson Islan Silva
in Unified Communications Infrastructure
10-13-2015
10-13-2015
How have you fixed this issue?
08-20-2015
Bom dia Marcio, tudo bem?Poderia postar aqui sua configuração do ATA 187
em G729? Posto aqui um link...
08-20-2015
Bom dia, tudo bem?Poderia por gentileza efetuar o debug voice ccapi
inout e nos enviar o output para...
Created by
Jefferson Islan Silva
in Unified Communications Infrastructure
08-13-2015
08-13-2015
Hi,Had you check the CSS associated on the Voice-Mail Ports has access
on the CUCM directory numbers...
08-13-2015
Hi Rohit, how are doing?In order to disable the G.722 codec on your
phones you can do that in two wa...
08-13-2015
Please let us know if your PSTN circuits are connected on a H.323 GW or
a MGCP. incoming calls can b...
Created by
Jefferson Islan Silva
in Unified Communications Infrastructure
06-17-2015
06-17-2015
I'm trying to install the IM & Presence version 10.5.(2) and getting the
following error message aft...
Created by
Jefferson Islan Silva
in Contact Center
08-05-2014
08-05-2014
Dear Cisco friends, how are doing?I have a simple script and not able to
work with Java Class file. ...
Created by
Jefferson Islan Silva
in Contact Center
02-26-2014
02-26-2014
There's any way to connect to the CUCM CDR database and collect these
informations?
Created by
Jefferson Islan Silva
in Contact Center
02-26-2014
02-26-2014
Dear Cisco PDI Help-Desk,There's any report on UCCX 9 that may I see
each calls was dropped by agent...
02-25-2014
Ok, but I need to map exception by exception or may I use a "all
exception" step to send to the labe...
Public Statistics
| Date Registered | 01-22-2010 11:25 AM |
| Date Last Visited | 03-01-2019 02:02 AM |
| Total Messages Posted | 140 |
| Total Helpful Votes Received | 4 |
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