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We are using IPCC enterprise 8.03 with CTIOS and offer multiple shifts in our call center. Due to security reasons, we would like to disable the last agent logged in info from the IPCC agent desktop. Currently when an agent launches IPCC desktop, it ...
Currently, we are using Aspect ACD with ICM 7.2. We are thinking about replacing Aspect with IPCC. We have about 450 agents who work from home. We would like to implement IPCC Mobile Agent for those agents. Has anyone else implemented IPCC Mobile...
we are using CCM 4.13 that sits behind the firewall. We are using SIP over the internet to connect to a vendor. When we make a call, our vendor can hear us but we are not able to hear our vendor. Also, call gets disconnected after about 30 sec. In...
Is there a way to define the path of the prompts folder in the beginning of an IVR script? For example, instead of defining every prompt in the script as p[name of the directory\name of the prompt], I would like to set the path at the beginning of t...
I am trying to find out how to use date() function. I would like to get today?s date (09012006) but when i use this function as date(), i get a weird number such as 145363. Thanks for your help.
We used to be able to remotely record announcements in IVR 5 since it was windows box; however, we have not been able to do it since upgrading to IVR 8 which is Linux based. Can you please tell me how would you do it in IVR 8?
i hope this helps....http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/installation/guide/RSM-1.0.2_Installation_and_Administration_Guide.pdf
