We have a multi-cluster environment with UCCE and CVP.Originally, ELCAC was not configured for inter-cluster traffic. (no LBM configured)We do use Locations in CVP to send IP originated calls from remote sites to a combo gateway in that same site.Int...

Hi,Can anyone tell me whether it is possible to get real time statistics for a PQ through CTI OS?We have been testing a CTI OS based Java application in Monitor Mode.I was hoping that, since there seems to be a link between Skill Groups and PQ's, we ...

We have deployed a UCCE 9.0 with CVP 9.0, using CUBES to connect to the outside world.Because our client would like to use CVP survivability in the future we already enabled inactivity detection as follows:gateway media-inactivity-criteria rtplib tim...

Hi,We have a UCCE 8.5 with CVP 8.5 comprehensive deployment.Calls are being distributed to agents correctly.Occasionally, an agent needs to transfer calls to a colleague. And that seems to fail sometimes.Detailed scenario:Agent 1 receives a callAgent...

Hi,I have a duplexed ICM setup with 2 Proggers.CAD services are installed on both Proggers as well.When I log in a CAD and set it ready, it doesn't switch to the other server when I pull the visible LAN of the active side. It does mention that the co...