02-25-2013 03:36 AM - edited 03-14-2019 11:17 AM
Hi,
We have a UCCE 8.5 with CVP 8.5 comprehensive deployment.
Calls are being distributed to agents correctly.
Occasionally, an agent needs to transfer calls to a colleague. And that seems to fail sometimes.
Detailed scenario:
CUCM traces are showing a SIP BYE from CVP that seems to cause the consult call to drop.
But why would CVP interfeer in a transfer scenario?
The behaviour is not consistent. And the client says it goes away when you restart the agent's phone...
That doesn't really make sense to me.
Has anyone ever seen this kind of behaviour?
Thx!
Koen
03-03-2013 07:56 PM
Do you have the CVP logs ?
Thanks much,
Sent from Cisco Technical Support iPhone App
03-04-2013 12:10 AM
Hi Jason,
Thanks for replying.
But Cisco TAC had a closer look at CUCM traces and it seems the IP phone is causing the disconnect.
So no need for further investigation.
Thanks anyway!
Koen
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