Team, Looking for a way to dial into a CME, have it give the customer dialtone to dial right back out of the CME so as to make calls appear to be coming from the corporate number. I guess it is a form of "Controlled Toll Fraud" Can anyone show an example of give a way to make this work? Thanks Paul ... View more

Team, I have searched high and low for information on how to connect a uc560 with a t1 card in it to an avaya PBX. Here is the scenario. Customer has a Merlin Magix switch with 220 DID pots phones and 34 digital sets hanging off of it. Customer wants to move to the UC560 for the 34 administrators but wants to leave the POTS phones in the patients rooms alone. I thought the best way to go about this was to set up a T-1 between the Avaya and the UC560. Is there ANY documentation to help with this? has anyone had success doing this? Another thought was to hang a few VG Gateways off the UC560 but wouldn't each of the pots phones count as a license to the UC560? In that case I couldn't use the UC box at all.. Thanks All Paul ... View more

Team, I have a customer who has a uc520 in stalled, In the past when a call came in it would beep in their ear and was quite distracting. In the latest release of CCA, they included the option to not beep in the ear and just flash the lights on the phone. I had the customer configure that and it worked with the following exception. Now when a second call comes in on a line, where the beep would have been, they get dead air where the called party can not hear. It is as if the beep is still there but you just can't hear it. Any suggestion on this? Has anyone run across it? Any help is appreciated. Thank you Paul ... View more

Team, I have upgraded cca to 3.2 and a trying to configure the SSL vpn client on a UC540. One of the requirements of using full tunnel mode is the client must be installed on the router. CCA 3.2 gives an option to download it but the web page it sends me to is broken. Does anyone know the filename of the client (the package) I would need for this so i can find it on CCO and download it manually? I have tried the SSL vpn Client 1.x and the anyconnect client but both of them are the wrong pakage file according to the UC540 when I try to install it. Any help is appreciated Paul ... View more

Team, This UC520 is REALLY frustration the integrator and the customer. There have been MANY "quirks" that make the quality look bad. One such quirk that is totally frustratiing and reproduceable is when we make changes to lines on the 509 G phones. If we take an extension (lets say 10) and move it to line 1 then co_line 1 to slot 2 with a label of the telephone number I.E (203-229-2435) and assign it an owner, Hit OK and it comes back configuration sucessfully sent to the uc520. The phone reloads and comes back with wrong labels, lines in the wrong place and labels that we didn't even type. It is EXTREMELY FRUSTRATING. Another thing we do is assign CO Lines to buttons... It I assign CO_line 1 to Button 5 CO_LINE 2 To Button 6 CO_LINE 3 to button 7 I get random results when the phone reloads. Sometimes I get CO_line 1 as 0/1/0 Sometimes it comes back as 0/1/2 and sometimes 0/1/3. The randomeness is infuriating.... I check the config via the CLI and it looks correct, but the phone shows the wrong lines in the wrong places with the wrong labels... Has anyone seen behavior like this? I have tried various machines running CCA with various revisions of Java all with the same results. ANY help is appreciated Paul ... View more

Team, supporting AT&T is a challenge, different small business groups do things differently..Currently I am dealing with a group who likes to make the uc500 act as close to a partner system as possible. Therefore, they set up the phones with CO-Lines on the buttons, Like a key system with the first button on the phone being line-1. All phones have Line-1 Line-2 and Line-3 mapped to buttons 1,2 and 3 respectively. When one user picks up the receiver, co_line one goes off hook and all is well. When the next user picks up the receiver, it does not realize line one is seized and go to line two, it gives the user a busy signal.. I know in IP PBX mode how to handle this, but in Key-system/hybrid, what can I do to get this to work? Any help or suggestions are appreciated. Paul ... View more