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Hello Guys,
I am going to give a simple example about the scenario I am stuck with.
when call comes in and assuming we have 4 ready agents and 2 ready supervisors, if first agent missed the call (Ring no answer), the call should go to one of the...
Hey Folks,
I am trying to make a video call to another jabber client in my company, I would like to use the video from my MAC desktop and using the audio from the 7960 testing phone. When I choose to use my desk phone for calls, the call was nailed...
Hey Folks, I bought used router 2811 last week, when I tried to log into the router through console it was not working at all I cant see any output on the screen. I tried to change baud rate with all available possibilities, changed the COM port also...
Hello,Take a look to following commands, hope it will help you.Show sip-ua connection tcp tls detailsdebug ccsip messagedebug ccsip transportdebug voip ccapi inoutdebug ip tcp transactiondebug crypto pki
Hi Dekwan,
I am trying to apply similar what you have explained but nothing changed to the 'Update Call Variable Sample Gadget'
I am stuck with just changing "Update Call Variable 7" to "Update Issue Log" ...
displayCallVariables = function (dial...
Hello Again,
when the call is not answered by the agent I am trying to send it back QUEUE-2 so supervisor from "CSQ_2_SUPER" should received the call, but what actually happen it goes to next available agent in "CSQ_2".
