Does anyone have any information on integrating MS Dynamics 2011 (5.0.9690) with CUCM 9.x.  I have a customer who is heavy into outbound dialing and would like to have some type of integration with their CRM application and UCCX.  I originally went d...

I have been going thru a lot of configuration in my lab at home.  So far I can't find a reason why I need to use or when should I use a software MTP.  I basically use a transcoders to do just about everything, but I know that i am missing something a...

I am hoping to have someone clear up a little confusion that I have about MTP and Voice Class Codec.  I have the following lab configured below and would like to actually, be able to see functionality break when I'm not using an MTP or have voice cla...

I would like to have the callers hear user extension instead of user recorded names for their greeting.  I was able to do this once in Unity Connection 1.2, I can seem to find this option under 7.x and 8.5.  Can anyone point me in the right direction...