Greeting Message

[yourid]

I would like to have the callers hear user extension instead of user recorded names for their greeting.  I was able to do this once in Unity Connection 1.2, I can seem to find this option under 7.x and 8.5.  Can anyone point me in the right direction?

[clileikis]

Hi there,

Here is the Connection logic for playing back names for greetings (from https://supportforums.cisco.com/message/3107002#3107002):

• •1.       If a recorded name is present, that is used.
  
• •2.       If no recorded name then it checks the display name – if it’s not empty (which is legal but weird) then it’s run through the TTS engine – UNLESS the “Use Text to Speech to Read Display Names When No Recording Is Available” option in the advanced conversation settings is unchecked (it’s checked by default).
  
• •3.       If the above two fail then it pulls the extension number out and reads it if that is not empty (for a user it can’t be – but for a handler it can).
  
• •4.       Finally if all that fails it then pulls the owner of the call handler (3 can’t fail for a user) and uses that.
  

You'll need to delete the recorded greetings, and uncheck "Use Text to Speech to Read Display Names When No Recording Is Available" in the Advanced > Conversations section to read out the extension number.

HTH,

Chris