We are using the Outbound Campaign that first a "called customer" will listen to a recorded "Sales Promotion" from IVR which also offers the customers a choice to select whether they want to talk in more detail with our live agent. Using the "Transf...
Hello,Has anyone got an overflow error message when trying to ad the customized 7941 phone template on CCM 4.2(3) devpack 3.3?By default, the standard 7941 phone button template come with 1 Lone and one speed dial, but our environment here need a two...
Hello,We are using Unity 4.0(4) with Cm 4.1(3) for basic multi-tenant deployment (with overlapped extension). We assigned dedicate voice-mail ports range to each tenant separately, but not for MWI dial-out ports. With the turned-on multiple-tenant M...
I set up the AA which permits callers to dial both subscribers' and non-subscribers' extensions by using caller input with Caller_System_Transfer. Everything seems OK. except when caller dials the number that doest not exist in callmanager. The sys...
I used MSM to move message from Inbox to Unity Dumpster and it works well except the subscribers have not received the warning message. Please kindly sugeest which parameter I should have checked
Hello,We are also facing the same problem here after upgrade from 4.1(3) to 6.1(2).Have you problem been resolved? if it not cause you too much trouble can u please share the solution.
Thank you very much,I have tried both "predictive" and "progressive" mode. But seems like it always treats the IVR ports that assigned in Campign Configuration"Skill Group Selection" Tab as an agents.
Hello all,I have let the TAC engineer and Developers took care over the case and they solved this issue for me already. The problem is a missing of line 2 record in standard 7941 Phonebutton SQL table. If you already have your case opened please re...
