Hi, We've purchased a 8851 with 2 expansion modules. The modules have been attached to the phone. In call manager 9.1 I can see the 2 BEKEM Expansion Modules showing on the Phone. I've created the Phone button Template and assigned to the phone - setup as speed dials. I added the speed dials in the device. Nothing shows on the Expansion modules. They are powered up and the screen is blue with nothing showing. I've checked and the USB Side Port is enabled. The phone & expansion modules are remote to me so it cannot check myself physically and not setup a 8851 with expansion before. Any Help and thoughts please as to what the issue may be would be appreciated. Regards Dominic ... View more

Hi, We're running CUCM 9.1 - I want to be able to remove just the phone line from 150 phones but leave the line/extension in place on the Device Profile. So effectively the phone no longer has a line/extension on it and the user has to login to be able to use the phone via their device profile.   Is there a way to do that in BAT - or will I have to export the phone details and the device profiles, update phone details, delete the existing Phones and DP and then BAT back in?   Regards Dominic ... View more

Hi, Does anyone know if there any legal obligations for cisco phones to be able to dial emergency services when they are not logged into? ie. if we remove the current line from the phones and use Device profiles only that logout after 12 hours.   Is there any Ofcom recommendations etc.   Regards   Dominic ... View more

Hi,   I've got a Voice project coming up and I want to find what type of voice circuits are used in Egypt? Is anyone able to advise please. That is equivalent to an ISDN 30.   Regards   Dominic ... View more

Hi, anyone know how to force the mute to stay on for 7941/2 phones when toggling between headset and Speaker. Currently when on mute and you toggle between the headset and speaker the mute comes off and the user needs to press it again to activate.   Regards   Dominic ... View more

Hi, I have about 800 IP Communicator's in 7.1.5 that need to be updated as the Owner User ID have not been added. I have used BAT to export all phone details. Then added updated the Owner User ID in that file. Imported the file back into CUCM as per the Cisco document with: Insert Phones All details and override the existing configuration. The job runs but I get the error message: Failure Details: MAC Address/Device Name Error Code Error Description   Any Ideas what would be causing the failure?   Regards   Dom ... View more

Hi, We have a site where by the phones are occasionally and randomly rebooting mid call. We checked cabling, switch configuration etc. The phones are set tp pickup their ip address from the DHCP on the VGW. I have set the Option 150. However - I was reading through this article from Cisco and it is saying to use Option 151 - see link below and click on the Verify DHCP Settings. http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7905g_7912g/5_0/sip/english/administration/guide/LowPtrb.html#wp1091891 Can anyone advise please Regards Dominic ... View more