Thank you! 

I was wandering out various cisco support sites trying to view my active smartnet contact end dates and fell upon a site which allowed me to registerhttps://www.cisco.com/c/en/us/support/services/sntc-portal/index.html"Then Register for Portal Access...

Then why doesn't the smartnet total care portal redirect to cx or at least say something about that?  Thanks.

It will wipe the configuration of the fpr or asa instance, so you need a console connection.

I'm not sure if this is applicable, but for my fpr-1010, I had the same problem after converting from ftd to asa.  The asa remained inaccessible for a day.  On a fluke, I tried power cycling it, and asa was still broken.  20 minutes later, I saw a co...