Self-Service Onboarding: Oops! Something went wrong... Error

[mot_ajw098]

Hi. I am trying to follow the directions on getting access to the Smart Net Total Care Portal by doing the Self-Service Onboarding Process.

When I submit my request to for my DA approval, i keep getting the following error. I have tried clearing cookies and using different browser throughout the day.

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Oops! Something went wrong...

We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.

[Chris Camplejohn]

No new accounts are being allowed for Smartnet Total Care portal.  You can instead create an account on the CX Cloud portal at:  https://cx.cisco.com/activate

[john thoren]

Then why doesn't the smartnet total care portal redirect to cx or at least say something about that?  Thanks.

[Chris Camplejohn]

The Smartnet Total Care Portal is still running and not shutdown, so it cannot redirect.  What URL were you on for onboarding to SNTC Portal?  The Onboarding page is redirecting to the link I provided above as well.

And it is the top item in the SNTC Community where you posted this question (https://community.cisco.com/t5/smart-net-total-care/ct-p/4891-smart-net-total-care).

[john thoren]

I was wandering out various cisco support sites trying to view my active smartnet contact end dates and fell upon a site which allowed me to register

https://www.cisco.com/c/en/us/support/services/sntc-portal/index.html

"Then Register for Portal Access"

So I registered and set up 2fa with google authenticator.

On those pages, I saw no links or info saying the site was deprecated, as is indicated clearly in the link you posted.   It's not a big deal, but I was frustrated at trying to find what should have been easy.  I've a tech support case with the TAC scheduled for tomorrow to deal with my access to my own smartnet contracts, so there's probably no need to follow up on this sntc portal stuff.  Thanks.

[Chris Camplejohn]

Thank you again for the details. I’ll pass along to Product Management these other pages that didn’t get updated. The change just rolled out yesterday.

[john thoren]

Thank you!

[mot_ajw098]

I am redirected to CX Cloud site, but I guess I'm at a loss on what's needed.  I'm guessing migration is still occuring and I don't have access to my contracts yet?

My goal was to be able to have our Designated Administrator generate API keys for our Cisco accounts so that we can programmatically make API clls to download the Cisco images. 

My first reference page was https://developer.cisco.com/docs/support-apis/user-onboarding-process/, where it says I need to be onboarded to the SNTC Portal, and then my Delagated Administer can could “grant API access to an API user via the Cisco Services Access Management Tool”.  Since this is no longer available, does any one have any idea on how to proceed?

The annoucement details (https://www.cisco.com/c/dam/en/us/support/docs/services/sntc/migration/sntc-to-cxc-migration-notification.pdf) from your post says that "Customer APIs (Service APIs)" are on a future roadmap.  So is it accurate to say that this new tool doesn't appear to help my goal?

[Chris Camplejohn]

Thank you for the added detail. There is no automatic migration. Customers can choose to move from SNTC Portal to CX Cloud or in your case if you were never on CX Cloud to begin with, then you can setup on CX Cloud for the first time. I see there is an error in Okta data for your login which is why it gave you the error that there were no eligible contracts. Our TAC team is already working to get that resolved for you.

Now for your goal, the support APIs do not require SNTC Portal access AFAIK. You can just register an application directly: https://developer.cisco.com/docs/support-apis/application-registration/
The Services APIs are the ones based on data from SNTC Portal. But the Support APIs are separate. Similar names. Let me know if you are able to register an application and use the support APIs.