Hi All,  I am facing on issue with UCCE 9.0 outbound campaign, when i am creating a campaign i can see in the database but after deleting this campaign from configuration manager, still this campaign name and campaign id is available in the table.   Problem is that we can't assign same campaign name again in for the new campaign.Anyone can help me to understand the logic.   Thanks Koushal Pandit ... View more

Hi All, I have running Cisco Social Miner 9.0 and created some user as agents. I have required user as Supervisor with administrative permissions, how can i create Supervisor with administrative permissions for social miner 9.0. Thanks Koushal Pandit ... View more

Hi All, I have installed Cisco Provisioning Manager 9.0 with the evelution Lic. Now i want to add/integrate with CUCM,Presence and Unity server's, but i haven't any proper document to do that. Can anybody has experience on that kindly provide me the proper document or suggetion. Regard's Koushal Pandit ... View more

Hi All, I am looking for API to unlock/reset Unity Voice mail PIN. I found the API to change Voice Mail PIN but not for reset/unlock. Please help. Regard's Koushal Pandit ... View more

Hi, I can change the Server IP Address manually by following the below steps: CUCM Web Console->System->Server->Change CUCM IP Address I need to do the same thing using AXL API but I could not find the AXL API for the above task. Could anybody help me to find out the Administrator AXL API for the same? Thanks in Advance. Regard's Koushal Pandit ... View more

Hi All, Happy merry christmas. I need help regarding the uccx scripting 7.0 menu traversal. I have present setup CUCM 7.0 and UCCX 7.0. Script call flow and menu traversal scenario : Suppose i have 3 menu levels and each level have 3 steps.Then the levels of the menu would be: Menu Level 1: 11, 12 , 13. Menu Level 2: 21, 22 , 23. Menu Level 3: 31, 32 , 33. Now every time customer executes an IVR steps , and we need to add their steps in to the variables.as if customer is going from Menu Level 1 and select 3, then choose 2 on menu level 2 and choose 1 on menu level 3 and press 0 out for agents. The variable would have the value such as 13-22-31-0 . And it should be save in to the custom variable in "ContactCallDetail Table",  so we can use any third pary tool to add this valu in to the HRC report. Thanks in advance. Regard's Koushal Pandit ... View more