Mike - see below - this is from a V2.3 'boot loader' method - no explanation regarding why the service-module mechanism does not work, but this was from TAC and woks a treat (or did for me!) ======================================================================== First of all Cisco say to set up the FTP *and* a TFTP servers both with all the files loaded (or point to the same file location as did I). ====== Step 1 ====== Type reload to restart the system. ====== Step 2 ====== Type "***" to enter the boot loader mode. ====== Step 3 ====== Type config to enter configuration mode. ====== Step 4 ====== Enter the values for the following parameters: Network module's IP address:           nnn.nnn.nnn.nnn Subnet mask:                              nnn.nnn.nnn.nnn TFTP server address:                    nnn.nnn.nnn.nnn Gateway router address :          nnn.nnn.nnn.nnn Ethernet interface:                     internal Default helper image:                     cue-installer.2.3.x Default boot:                               disk Default bootloader:                     primary (***Note that in the newer version one of these parameters is not asked for - it still works so ignore it***) ====== Step 5 ====== Type 'boot helper' to begin the installation. This will load the installer. ====== Step 6 ====== Select the first choice, Install Software, from the install menu: Welcome to Cisco Systems Service Engine Helper Software Please select from the following 1       Install software 2       Reload module (Type '?' at any time for help) Choice: 1 ====== Step 7 ====== Enter the package name, FTP server address, username, and password: Package name: cue-vm.2.3.1.pkg Server url: ftp://10.33.162.120/ Username: cue Password: ****** Software installation will clear disk contents Continue [y/n]? y   _____  Caution: This step cleans the disk. All configuration and voice messages are lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup.   _____  ====== Step 8 ====== Select the language version from the language selection menu: Language Selection Menu: # Selected  SKU   Language Name ------------------------------------------- 1          PTB   CUE Voicemail Brazilian Portuguese (2.3.0) 2          ENG   CUE Voicemail British English (2.3.0) 3          FRC   CUE Voicemail Canadian French (2.3.2) 4          DAN   CUE Voicemail Danish (2.3.0) 5          FRA   CUE Voicemail European French (2.3.0) 6          ESP   CUE Voicemail European Spanish (2.3.0) 7          DEU   CUE Voicemail German (2.3.0) 8          ITA   CUE Voicemail Italian (2.3.0) 9          ESO   CUE Voicemail Latin American Spanish (2.3.0) 10         ESM   CUE Voicemail Mexican Spanish (2.3.2) 11         CHS   CUE Voicemail Mandarin Chinese (2.3.3) 12         KOR   CUE Voicemail Korean (2.3.3) 13         JAP   CUE Voicemail Japanese (2.3.3) 14         ENG   CUE Voicemail US English (2.3.0) Available commands are: # - enter the number for the language to select one r # - remove the language for given # i # - more information about the language for given # x - Done with language selection >11 ====== Step 9 ====== Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished. Language Selection Menu: # Selected  SKU   Language Name ------------------------------------------ 1          PTB   CUE Voicemail Brazilian Portuguese (2.3.0) 2          ENG   CUE Voicemail British English (2.3.0) 3          FRC   CUE Voicemail Canadian French (2.3.2) 4          DAN   CUE Voicemail Danish (2.3.0) 5          FRA   CUE Voicemail European French (2.3.0) 6          ESP   CUE Voicemail European Spanish (2.3.0) 7          DEU   CUE Voicemail German (2.3.0) 8          ITA   CUE Voicemail Italian (2.3.0) 9          ESO   CUE Voicemail Latin American Spanish (2.3.0) 10         ESM   CUE Voicemail Mexican Spanish (2.3.2) 11         CHS   CUE Voicemail Mandarin Chinese (2.3.3) 12         KOR   CUE Voicemail Korean (2.3.3) 13         JAP   CUE Voicemail Japanese (2.3.3) 14         ENG   CUE Voicemail US English (2.3.0) Available commands are: # - enter the number for the language to select one r # - remove the language for given # i # - more information about the language for given # x - Done with language selection >x The system installs the software. After the installation is complete, the system reloads. ====== Step 10 ====== Enter y to begin the initial configuration: IMPORTANT:: IMPORTANT::    Welcome to Cisco Systems Service Engine IMPORTANT::     post installation configuration tool. IMPORTANT:: IMPORTANT:: This is a one time process which will guide IMPORTANT:: you through initial setup of your Service Engine. IMPORTANT:: Once run, this process will have configured IMPORTANT:: the system for your location. IMPORTANT:: IMPORTANT:: If you do not wish to continue, the system will be halted IMPORTANT:: so it can be safely removed from the router. IMPORTANT:: Do you wish to start configuration now (y,n)? y ====== Step 11 ====== Enter the appropriate response y or n. See the output below to determine your configuration needs. IMPORTANT:: IMPORTANT:: A Cisco Unity Express configuration has been found in flash. IMPORTANT:: You can choose to restore this configuration into the IMPORTANT:: current image. IMPORTANT:: IMPORTANT:: A stored configuration contains some of the data from a IMPORTANT:: previous installation, but not as much as a backup. For IMPORTANT:: example: voice messages, user passwords, user PINs, and IMPORTANT:: auto attendant scripts are included in a backup, but are IMPORTANT:: not saved with the configuration. IMPORTANT:: IMPORTANT:: If you are recovering from a disaster and do not have a IMPORTANT:: backup, you can restore the saved configuration. IMPORTANT:: IMPORTANT:: If you are going to restore a backup from a previous IMPORTANT:: installation, you should not restore the saved configuration. IMPORTANT:: IMPORTANT:: If you choose not to restore the saved configuration, it IMPORTANT:: will be erased from flash. IMPORTANT:: Would you like to restore the saved configuration? (y,n) ====== Step 12 ====== Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI. IMPORTANT:: IMPORTANT::        Administrator Account Creation IMPORTANT:: IMPORTANT:: Create an administrator account. With this account, IMPORTANT:: you can log in to the Cisco Unity Express GUI and IMPORTANT:: run the initialization wizard. IMPORTANT:: Enter administrator user ID:   (user ID): youradminuser Enter password for admin:   (password): ****** Confirm password for admin by reentering it:   (password): ****** se-172-16-0-0> ======================================================================== That should do it!!! Good luck Steve ... View more