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Introduction Arne B. Østensen is the team lead of the Cisco TelePresence Solution Group in Cisco's Technical Assistance Center in Lysker, Norway. Before joining Cisco, he worked at Tandberg as a product specialist for telepresence infrastr...
Please find the attached and updated "How to trace the Cisco Codec - TC & TE" PDF document (updated May 2011).This document describes the process of how to collect relevant logs for system crashes, interoperability issues and problems with placing a ...
This document is a quick reference handbook for basic troubleshooting on Telepresence infrastructures. It also describes which logs you need, to identify different problem scenarios, for our Telepresence infrastructure products.Updated June 2012:- Ad...
Please find the TelePresence Endpoint Technical Handbook attached (updated July 2012).This document is a quick reference handbook for basic troubleshooting on endpoints.Let me know if you have any questions.Regards,Arne Østensen
Hi,In addition to the auto attendant, you can also use transforms on the VCS to route to the proper endpoint as well.E.g. public user call 101@vcsipaddress, you can have a transform to route this call to e.g. 192.168.0.100 etc.If you have multiple en...
Resolved defects:IdentifierDescriptionCSCuh57500Screen saver is activated during the call (Mac)CSCue83678 Jabber Video not registering to VCS with lower priority in SRV recordCSCuh73158 Documentation for support for Atom processors is inconsistentCSC...
Hi, I don't read Spanish, but I read logs.Why do you use the domain "domain.com"? Could you change this to your own domain? Are you calling from H323 to SIP? If you call from H323, and don't add the domain (if calling SIP), you will not reach that SI...
Hi Nick,What kind of TP system do you use, and on which software version?Does it crash if you only dial an audio call as well (with no WebEx, or anything else on the line)?What kind of ISDN/Audio GW do you use? Thanks,Arne
In addition, also make sure the NTP Flash code is "00" = ok. 1) Login as root2) type ntpq3) type as4) Find the aasid of the NTP you are using5) type rv assid (e.g. rv 27933)6) Check the flash code (as in the picture below)*IP addresses hidden in the ...
