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- About Brian Rapier
07-23-2018
Stats
Member since
06-05-2012
99
Posts
30
Helpful
1
Solution
08-16-2016
05:09 AM
We never did, we ended up returning the 9971 as most of the features are/were not supported on the UC series. We purchased it for the receptionist, but you could use any of the addon modules for the 9971 on the UC560.
We ended up taking a large hit on the "restocking fee" on the 9971 and 2 addon modules.
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Created by
Brian Rapier
in Voice Systems
in Voice Systems
02-23-2014
06:04 PM
02-23-2014
06:04 PM
If the 540 is like the 560, use the schedules. Set the night ring schedule up and that should do it. If you have the CFNA set for your blast groups just change the time to 60 secs to forward to your AA.
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01-22-2014
09:37 AM
So apparently there is no support at all for the 9971 addon modules for the uc560. So here is a warning for anyone else the runs into this issue. Save yourselves the restocking fees on an un/half supported product. Here is the response from TAC: Two types of SIP Phones are supported: • SIP Phones — CP-8961, CP-9951, CP-9971 These features are supported: - Topology View - Voicemail - Auto Attendant - Dial by name - Blast group - Dial Plan - Normal Lines These phones are not supported with Teleworker nor Multisite environments. There is no support for these phones in the Telephony Setup Wizard.
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01-21-2014
05:25 AM
I know this is an older post, but this solved my "no call park" issue with the 9971 on a uc560. Now if I can just get the rest of it to work.
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01-20-2014
05:21 AM
We picked up a 9971 with 3 addons for our receptionist as we have outgrown the spa525 with addons. The CCA does not allow me to choose any addons and I cannot program any buttons other then the ext. Is this another "not supported" feature of the 560? I searched the forums and from what I gather these were supposed to be sorted out in 8.6.1, we are running 8.6.2. Is this a firmware issue, will I need to figure out the CLI commands to configure this phone from scratch or did we just buy a $2000 paper weight?
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Labels:
Created by
Brian Rapier
in Voice Systems
in Voice Systems
12-19-2013
07:20 AM
12-19-2013
07:20 AM
Thanks, I will set it up and test it out.
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Created by
Brian Rapier
in Voice Systems
in Voice Systems
12-19-2013
06:57 AM
12-19-2013
06:57 AM
But which extension needs that? The forward to ext? or the forwarding ext? In this case 3330 is the forward to ext. That is the ext in the remote office. The exts that would be using the remote office are 3249-3257. So what would the CFNA setting be for ext 3330?
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Created by
Brian Rapier
in Voice Systems
in Voice Systems
12-18-2013
05:55 AM
12-18-2013
05:55 AM
Okay I will dig into that. The remote ext will be used by multiple users, so I cannot just forward it to one ext without user complaints.
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Created by
Brian Rapier
in Voice Systems
in Voice Systems
12-18-2013
05:04 AM
12-18-2013
05:04 AM
Any chance I can limit this setting to certain extensions? I tried it out, it works, but it breaks any hardcoded forwards to other mailboxes. Thanks
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Created by
Brian Rapier
in Voice Systems
in Voice Systems
12-16-2013
10:26 AM
12-16-2013
10:26 AM
Okay i am trying to figure out how to configure this scenario. We have a remote office - ext 3330. Workers that use this office will forward their ext to 3330. 3330 does not have a vm box setup. So if no one answers the caller gets the "No vm" message and hung up on. How would I configure the system to return the forwarded call to the originating ext? So if ext 3239 is cfwdall to 3330 and no one answers it goes back to the 3239 voicemail. Thanks Brian
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Labels:
09-24-2013
09:46 AM
After reading through this, the first thought is a routing issue, we ran into the same issue with our 560. Vlan1 - Data 10.90.0.0/24 Vlan100 - Voice 10.90.1.0/24 Vlan90 - CUE 10.90.3.0/30 Here are the static routes we had to add to get things flowing correctly. On your vlan1 router - static routes to vlan100 and vlan90 via vlan1 10.90.0.4 (I am assuming this is the data network connection) On the SMTP server: - static route to CUE (10.90.3.0/30) via vlan1 (10.90.0.4) connection After looking through your full config in your other thread it seems your vlan90 is loopback0 must be a difference between 520 and 560.
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08-15-2013
08:41 AM
We seem to have things running again. TAC noted a bunch of errors during the CUE upgrade, made some changes to the Voice Card setup, some transcoding changes, and some items under dspfarm. I did not get all the changes that happened. Case is staying opened for another 24 hours in case things go south again. Thanks for the help.
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08-15-2013
07:24 AM
I understand. I was just pointing out that all the pilots are still in the config. On the phone with TAC. Will update once we get it sorted out.
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08-16-2016
We never did, we ended up returning the 9971 as most of the features
are/were not supported on the U...
Created by
Brian Rapier
in Voice Systems
02-23-2014
02-23-2014
If the 540 is like the 560, use the schedules. Set the night ring
schedule up and that should do it....
01-22-2014
So apparently there is no support at all for the 9971 addon modules for
the uc560. So here is a warn...
01-21-2014
I know this is an older post, but this solved my "no call park" issue
with the 9971 on a uc560.Now i...
01-20-2014
We picked up a 9971 with 3 addons for our receptionist as we have
outgrown the spa525 with addons. T...
Created by
Brian Rapier
in Voice Systems
12-19-2013
12-19-2013
Thanks, I will set it up and test it out.
Created by
Brian Rapier
in Voice Systems
12-19-2013
12-19-2013
But which extension needs that?The forward to ext? or the forwarding
ext?In this case 3330 is the fo...
Created by
Brian Rapier
in Voice Systems
12-18-2013
12-18-2013
Okay I will dig into that.The remote ext will be used by multiple users,
so I cannot just forward it...
Created by
Brian Rapier
in Voice Systems
12-18-2013
12-18-2013
Any chance I can limit this setting to certain extensions? I tried it
out, it works, but it breaks a...
Created by
Brian Rapier
in Voice Systems
12-16-2013
12-16-2013
Okay i am trying to figure out how to configure this scenario.We have a
remote office - ext 3330.Wor...
09-24-2013
After reading through this, the first thought is a routing issue, we ran
into the same issue with ou...
08-15-2013
We seem to have things running again.TAC noted a bunch of errors during
the CUE upgrade, made some c...
08-15-2013
I understand. I was just pointing out that all the pilots are still in
the config. On the phone with...
Public Statistics
| Date Registered | 06-05-2012 07:28 AM |
| Date Last Visited | 07-23-2018 09:57 AM |
| Total Messages Posted | 99 |
| Total Helpful Votes Received | 30 |
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