I had a similar problem and found that even though I had the EM Profile under the FIPPA application user as a CTI controlled Device profile the fix was to add the mac address of the phone he was logged into as a controlled device in the same FIPPA cr...

Pavin,I just upgraded to release 10.6 so I could use CAD and Finesse at the same time till we move everyone over to Finesse and well use it full time. My question is I was trying to find where the refresh rate setting is because I couldn't find it.Wh...

I know it's been awhile since this last post but I am having the same issue on release 10 after migrating databases. Does this cause an outage of any sort? Thanks CM