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- About Branden Varney
09-09-2019
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Member since
09-18-2013
41
Posts
34
Helpful
3
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09-04-2019
11:13 AM
Most likely you are using non-english text in your browser or OS. Try changing it back to English and see if that label goes away in the graph.
... View more
Created by
Branden Varney
in Storage Networking
in Storage Networking
05-16-2019
02:28 PM
05-16-2019
02:28 PM
Hi,
In what context did you use the kill command? Do you have the output?
You will most likely need to open a case with TAC to get help killing this process.
... View more
Created by
Branden Varney
in Data Center Documents
in Data Center Documents
08-13-2018
10:55 AM
08-13-2018
10:55 AM
Introduction
The Cisco Technical Assistance Center (TAC) often asks for Data Center Network Manager (DCNM) Tech-Supports when working to troubleshoot an issue involving DCNM. This document is meant to provide both a visual guide and the Command Line Interface (CLI) steps to gathering a DCNM tech-support.
Requirements
Gathering a Tech-Support Through Web User Interface (UI)
- Credentials to successfully log into DCNM Web UI with a Network Administrator role.
Gathering a Tech-Support Through Linux CLI
- Root user credentials or similar to successfully login to the Linux OS hosting DCNM.
Gathering a Tech-Support Through Microsoft Windows
- Credentials to successfully log into Windows
Components Used
Gather Tech-Support Through Web UI
- Firefox or Chrome
Gather Tech-Support Through Microsoft Windows
- Remote Desktop
Gather Tech-Support Through Linux CLI
- SSH client
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Gather Tech-Support Through Web Browser (DCNM 10.2.1 and Newer)
Starting in 10.2.1 there is now the ability to gather a full tech-support through the DCNM Web UI.
This tech-support is the same type of server tech-support gathered in the Windows and Linux/OVA installs.
Login with an admin level user role through Chrome or Firefox.
The DCNM version number can be easily found in this screen above the Username prompt
After successfully logging in select Administration > Logs.
Administration > Logs
Select Generate Techsupport.
Logs Landing Page
DCNM Tech-support will download to your default downloads location configured by your browser.
Upload the file to your case throug the Cisco.com case portal or by using the followng link:
https://cway.cisco.com/csc/index.html
Gather Tech-Support Through Windows (All Versions DCNM Window Installs)
Used when the DCNM Web UI is not available.
Login to Windows OS hosting DCNM.
Navigate to $INSTALLDIR/dcm/fm/bin/.
Right Click techsupport.bat and select Run as administrator
Default location: C:\Program Files\Cisco Systems\dcm\fm\bin
A Command Prompt window appears and runs the batch file.
When the batch file completes, it will report the location and name of the generated tech-support.
The location is always $INSTALLDIR/dcm/fm/logs/
Command Prompt Window Running techsupport.bat file.
Upload the file to your case through the Cisco.com case portal or by using the following link:
https://cway.cisco.com/csc/index.html
Gather Tech-Support Through Linux (All Versions DCNM Linux/OVA Installs)
Used when the DCNM Web UI is not available.
Login to the Linux OS hosting DCNM.
Run $INSTALLDIR/dcm/fm/bin/techsupport.sh.
In DCNM OVA installations the direct path is /usr/local/cisco/dcm/fm/bin/techsupport.sh.
The location and name of the generated tech-support is indicated in the second to last line of the output.
# /usr/local/cisco/dcm/fm/bin/techsupport.sh
Server configuration file loaded: /usr/local/cisco/dcm/fm//conf/server.properties
Done setting System properties
log4j:WARN No appenders could be found for logger (fms.db).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
Done loading from db
Done sending show tech to server
0:Received
% from server
1:Received dump written to /usr/local/cisco/dcm/fm/logs/fms_dump.9 from server
dumpFName: 'fms_dump.9'
adding /usr/local/cisco/dcm/fm/logs/fms_dump.9
Start compressing ....
Done with /usr/local/cisco/dcm/fm/logs/pm.log
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.7
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.2
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.3
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.9
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.4
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.5
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.1
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.10
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.8
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.6
Done with /usr/local/cisco/dcm/fm/logs/fm_web.log
Done with /usr/local/cisco/dcm/fm/logs/fms_snmp.log
Done with /usr/local/cisco/dcm/fm/logs/fms_snmp_trap.log
Done with /usr/local/cisco/dcm/fm/logs/fm_webusract.log
Done with /usr/local/cisco/dcm/fm/logs/fms_ws.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-08-23-09-17-41.log
Done with /usr/local/cisco/dcm/fm/logs/smeAccounting.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-23-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-22-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-18-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-02-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-29-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_dkr.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-09-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-08-27-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-25-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-16-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-11-05-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-17-07-46-48.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-12-11-12-22.log
Done with /usr/local/cisco/dcm/fm/logs/fm_webreport.log
Done with /usr/local/cisco/dcm/fm/logs/fms_event_manager.log
Done with /usr/local/cisco/dcm/fm/logs/fm_zoneserver.log
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log.1
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log.2
Done with /usr/local/cisco/dcm/fm/logs/epl.log
Done with /usr/local/cisco/dcm/fm/conf/server.properties
Done with /usr/local/cisco/dcm/fm/logs/fms_dump.9
Done with /root/dcnm_installer.log
Done with /usr/local/cisco/dcm/fm/../jboss-as-7.2.0.Final/standalone/log/sanservice.log
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-6.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-2.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-3.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserver.log
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-0.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-4.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-1.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-5.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-7.trace
/usr/local/cisco/dcm/fm/logs/techsupport2017-11-08-12-11-35.zip is generated.
Press Enter to exit
Gather the logs from $INSTALLDIR/dcm/fm/logs/.
Upload the file to your case through the Cisco.com case portal or by using the following link:
https://cway.cisco.com/csc/index.html
Gather Tech-Support Through Linux (OVA Only)
On some occasions the TAC will ask for a tech-support that encompases more services that are available in DCNM OVA installs.
Execute # appmgr tech_support
[root@DCNM ~]# appmgr tech_support
/usr/local/cisco/dcm/smis/client/conf/configuration.properties
/usr/local/cisco/dcm/smis/client/conf/DCNMConnect.xml
/usr/local/cisco/dcm/smis/client/conf/filter.properties
/usr/local/cisco/dcm/smis/server/jserver/schema/brand/rebrand.xml
/usr/local/cisco/dcm/smis/server/jserver/schema/brand/brand.properties
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid19478.log
/usr/local/cisco/dcm/smis/server/jserver/bin/jservertrace.properties
/usr/local/cisco/dcm/smis/server/jserver/bin/cimom.properties
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid19470.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid19474.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid20056.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid19486.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid20062.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid19482.log
/usr/local/cisco/dcm/smis/server/jserver/bin/jserver.properties
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid20048.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid20044.log
/usr/local/cisco/dcm/smis/server/jserver/bin/hs_err_pid20052.log
/usr/local/cisco/dcm/smis/server/jserver/logs/jserver.log
/usr/local/cisco/dcm/smis/server/jserver/logr/provider.properties
/usr/local/cisco/dcm/java/jre1.8/lib/images/cursors/cursors.properties
/usr/local/cisco/dcm/java/jre1.8/lib/javafx.properties
/usr/local/cisco/dcm/java/jre1.8/lib/flavormap.properties
/usr/local/cisco/dcm/java/jre1.8/lib/psfontj2d.properties
/usr/local/cisco/dcm/java/jre1.8/lib/desktop/mime/packages/x-java-archive.xml
/usr/local/cisco/dcm/java/jre1.8/lib/desktop/mime/packages/x-java-jnlp-file.xml
/usr/local/cisco/dcm/java/jre1.8/lib/calendars.properties
/usr/local/cisco/dcm/java/jre1.8/lib/hijrah-config-umalqura.properties
/usr/local/cisco/dcm/java/jre1.8/lib/management/management.properties
/usr/local/cisco/dcm/java/jre1.8/lib/sound.properties
/usr/local/cisco/dcm/java/jre1.8/lib/net.properties
...
/opt/Python-2.7.3/build/temp.linux-x86_64-2.7/libffi/config.log
/opt/Python-2.7.3/Doc/tools/sphinxext/opensearch.xml
/opt/Python-2.7.3/Lib/test/xmltestdata/simple-ns.xml
/opt/Python-2.7.3/Lib/test/xmltestdata/simple.xml
/opt/Python-2.7.3/Lib/test/xmltestdata/test.xml
/opt/Python-2.7.3/config.log
=====================================================
Logs available at logs_11_08_2017__13_29_28.tar.gz
=====================================================
Gather the logs from the location executed.
Upload the file to your case through the Cisco.com case portal or by using the following link:
https://cway.cisco.com/csc/index.html
... View more
Created by
Branden Varney
in Other Data Center Subjects
in Other Data Center Subjects
08-09-2018
06:10 AM
08-09-2018
06:10 AM
Hi,
What changes specifically do you make and where do you make them?
Changing something such as the mgmt IP of the device will cause the reaction you stated.
... View more
Created by
Branden Varney
in Other Data Center Subjects
in Other Data Center Subjects
03-05-2018
04:15 PM
03-05-2018
04:15 PM
Hi,
Are you are asking about importing with the ability to modify the individual VXLAN VRFs and VNIs to then push the modified configuration down to the device? If so, that ability I believe is in the works and is not available as of 10.4.2. At the moment however, just discovering the device will not remove any configuration unless you deliberately push a configuration change.
After discovering the VXLAN configured device, you will be able to see the different VRFs and VNIs.
... View more
Created by
Branden Varney
in Other Data Center Subjects
in Other Data Center Subjects
01-09-2017
07:25 AM
01-09-2017
07:25 AM
If you have put in your full business address it might take some time for the back-end system to update. Beyond this I am afraid I cannot help too much more in regards to your profile manager.
As for performing the db vacuum, please note that this is only to resolve the Web UI being blank issue, not to resolve access to the SAN client. I believe you are hitting two separate issues. One a Java issue and one a DB issue.
If the profile manager still does not allow you to download Cisco files, open up a TAC case with the DCNM team and we can make sure you get the packages you need.
Thanks,
- Branden
... View more
01-06-2017
06:33 AM
Thanks for the doc.
If the application does not start, then this is most likely a Java issue. We can see this as we are not able to load the SAN client. If you are trying to load the SAN client, then we actually provide a standalone SAN Client download with its own Java packaged up. You did not specify your DCNM version, so you will have to navigate to your version. You are looking for the San Client Package.
https://software.cisco.com/download/release.html?mdfid=281722751&softwareid=282088134&release=10.1(1)&relind=AVAILABLE&rellifecycle=&reltype=latest
In the package navigate to the bin directory to find the Fabric Manager (SAN Client).
You also stated your web interface is blank, this is indicative of the postgresql db needing to be vacuumed. Because it is blank, this indicates DCNM SAN service is running and accepting connections. You can do this with these steps.
http://www.cisco.com/c/en/us/support/docs/cloud-systems-management/prime-data-center-network-manager-61/118414-technote-dcnm-00.html
If these steps do not resolve your issues, then its best to open a TAC case to do additional troubleshooting.
... View more
01-05-2017
06:57 AM
Hi Yun,
Hopefully I can be of assistance.
- What version of DCNM are you using?
- When you state you are unable to get it working properly, what do you mean by this?
- Do you ever get any errors? If so what actions were taken to prompt the errors?
- Have you added the switch to the Performance Setup located under the Administration tab (DCNm 10.x)?
... View more
01-05-2017
06:52 AM
Hi,
It looks like this is kind of an old post. But for this type of issue it is helpful to provide the following.
The exact error and what you did to get the error?
What DCNM version are you running?
What changes were made prior to being locked out of the web ui?
If you are zoning, are you still able to zone through the SAN client? If not what is the error you get through this method?
... View more
04-20-2016
06:06 PM
Hi Paulo,
There are no plans for NFM to replace VTS. NFM is only intended to create fabrics from green field N9K's at the moment. N2K's are the only other model switch that are set to be added currently as FEX's in post 1.1 release off of N9K leafs.
... View more
06-27-2014
09:55 AM
If no migration is needed, you can go straight to 7.5. Just replace the RPMs like the edited post said.
... View more
03-28-2014
12:46 PM
Please upload screen shots showing. Nick Hood that had a similar issue on this forum did a different type of workaround. He did not use the functions on the left side but rather used the columns to do some basic filtering. Side note, are you able to open a TAC case up on this?
... View more
03-28-2014
12:35 PM
Kim, Can you double check that when you added the camera that you selected that it is a 2600 rather than a 2500? it is a small mistake that i have done myself and had the same issues only to find that when i added the cameras i clicked through the menus too fast.
... View more
03-28-2014
07:41 AM
Test this first without First Unlock enabled and then make sure you do as Charlie suggested as it does have an impact on the way the schedule works. Holidays should be on top in the Schedule setup
... View more
09-04-2019
Most likely you are using non-english text in your browser or OS. Try
changing it back to English an...
05-16-2019
Hi, In what context did you use the kill command? Do you have the
output? You will most likely need ...
Created by
Branden Varney
in Data Center Documents
08-13-2018
08-13-2018
Introduction The Cisco Technical Assistance Center (TAC) often asks for
Data Center Network Manager ...
Created by
Branden Varney
in Other Data Center Subjects
08-09-2018
08-09-2018
Hi, What changes specifically do you make and where do you make them?
Changing something such as the...
Created by
Branden Varney
in Data Center Switches
08-09-2018
08-09-2018
@Martin2m2 The only difference between the L-DCNM-N95-K9= and
DCNM-LAN-N95-K9 is the "L-" denotes eD...
Created by
Branden Varney
in Data Center Switches
08-08-2018
08-08-2018
Hi Divya, I am not sure what you mean by a "unit link. In general you
need one DCNM license per a sw...
Created by
Branden Varney
in Other Data Center Subjects
03-05-2018
03-05-2018
Hi, Are you are asking about importing with the ability to modify the
individual VXLAN VRFs and VNIs...
01-09-2017
If you have put in your full business address it might take some time
for the back-end system to upd...
01-06-2017
Thanks for the doc. If the application does not start, then this is most
likely a Java issue. We can...
01-05-2017
Hi Yun, Hopefully I can be of assistance. - What version of DCNM are you
using? - When you state you...
01-05-2017
Hi, It looks like this is kind of an old post. But for this type of
issue it is helpful to provide t...
04-20-2016
Hi Paulo, There are no plans for NFM to replace VTS. NFM is only
intended to create fabrics from gre...
06-27-2014
If no migration is needed, you can go straight to 7.5. Just replace the
RPMs like the edited post sa...
03-28-2014
Please upload screen shots showing. Nick Hood that had a similar issue
on this forum did a different...
Public Statistics
| Date Registered | 09-18-2013 01:32 PM |
| Date Last Visited | 09-09-2019 01:34 AM |
| Total Messages Posted | 41 |
| Total Helpful Votes Received | 34 |
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| 5 | |
| 10 | |
| 5 |
Helpful Votes From
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| 5 | |
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