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Guys, i am new to IPIVR, i am using ipivr for Queuing purposes, I have cascaded applications so the first one asynchronously triggers the second one and so on, what i am curious about is to create just an application or a Translation Route applicatio...
Need some clarification for CVP comprehensive mode of deployment, i kind of remember that once i have repeatedly sent the call to SendtoVRU node and that caused some problems but I could not recall that issue which shows up if we use this node more t...
Guys, Would it be possible if I can restrict the dial-out to a contact only for the case when the assigned skill-group on the IVR campaign does have an agent available.Or i can put a condition at the admin script that can check the availability of ...
Guys, can someone please help me out I just wana have the Call.CallingLineID on my routing script, i know the reservation call passes through the script but it does not have any ANI to it, is there a way i can get that onto my script?? Any help or cl...
Guys,i have been trying to formulate something that can provide us a clear picture of how and when the call back is made, i have confiigured an EWT at ICM end and passed it to the application but thats not exactly what its using, i believe cvp has it...
Omar, I am not able to replicate this scenario, Can you let me know what isthe flow, firstly the admin script is executed with the IF condition youhave specified which checks the agent availability and based on outboundpercentage allocated the call i...
Thanks for the response Omar.I have tried that and no visible issue can be seen, like the call goes fine, everything works perfectly, but i do remember that it was strictly prohibited for some reason, i could not recall what it was. The reason i am u...
Quick Question, I know we can use SRV records for failover but can we use it to do oad balancing between 10 CVP'S if we use the same priority and weight for all the records.Secondly I have the following in my SRV file, where exactly do i need to inse...
Thanks Bill and Omar for all the help..Just couple of more questions..Is there a way I can establish a monitor mode connection to MR PG ordialer, to extract all the information in real-time, is there any api toconnect to or a port which can be sniffe...
I am afraid that might not work, we are not concerned about the details on agent desktop , we need this detail in the routing script, so we can set the PVs etc or the routing logic is modified based on the information received.Is it possible that we ...
