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Hi David,this is very common issue that has been going on for a long time with almost every 8.5 and 8.6 version of the call manager."this is a CTI manager issue" and as i see that lot of people have pointed it out as well. there are multiple workarou...
Hi an agent is selected from a CSQ ( Contact Service Queue ), now agent selection can be based on Resource group or Skill based. Call entering into UCCX are answered on FIFO basis, but agent selection is not like this. When you assign diffrernt skill...
Hey Abhi, I had some questions on this, 1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ? 2:Is there any version change for Linux OS used as VOS, 3:Is there any API architecture change in UCC...
