so here is the answer to this, as mentioned by someone already,
i was building an Isoalated environment in order to move our UC environement from one datacenter to another datacenter,
i ran into this issue and i litreally wasted my whole day to get ...
Hi David,this is very common issue that has been going on for a long time with almost every 8.5 and 8.6 version of the call manager."this is a CTI manager issue" and as i see that lot of people have pointed it out as well. there are multiple workarou...
Hi an agent is selected from a CSQ ( Contact Service Queue ), now agent selection can be based on Resource group or Skill based. Call entering into UCCX are answered on FIFO basis, but agent selection is not like this. When you assign diffrernt skill...
