so here is the answer to this, as mentioned by someone already, i was building an Isoalated environment in order to move our UC environement from one datacenter to another datacenter, i ran into this issue and i litreally wasted my whole day to get it fixed, it kept saying that " Ntp is accessible " but it kept failing when i hit the " Proceed " on it, so it doesnt matter if it accessible or not , all it matters that ,whatever NTP is accessible ,it should be listed as your 1st NTP in the list and it will work... even though it says that , atleast one should be accessible, thats not correct. I realised this after wasting my whole day....lesson well learned :)  Anurag ... View more

Hi David, this is very common issue that has been going on for a long time with almost every 8.5 and 8.6 version of the call manager. "this is a CTI manager issue" and as i see that lot of people have pointed it out as well.   there are multiple workarounds to this , easiest of them is associate\diassociate the phones with application user( this will fix the issue if you are really lucky ) ,2nd is restart the CTI manager which is difficult because lot of people use multiple CTI applications these days, there are couple of combo issues (getting this error with EM , without EM and so forth ) i will recommend to upgrade the Call manager to higher 8.6 train if you wanna live a peacefull environment :)   Regards Anurag   ... View more

Hi Yes, thats what i thought too, this is a bug , you have a upgrade to 8.5.1.Su3 or higher to fix this. Regards Anurag ... View more

Hi an agent is selected from a CSQ ( Contact Service Queue ), now agent selection can be based on Resource group or Skill based. Call entering into UCCX are answered on FIFO basis, but agent selection is not like this. When you assign diffrernt skills , you have to set a selection criteria among all those skills that who will be selected first, for eg . agent with high competence or agent with less comptence value. if there are 2 agents with same skill, same competence value , usually longest idle agent is selected for the call. so it totally depends on your config , if you can share screenshot of some CSQ , then i can answer based on that config , which will clear more doubts that you have. Regards Anurag ... View more

Hi What version of UCCX are you running ? i believe its lower or equal to 8.5.1 Su3 ? Regards Anurag ... View more

Hey Abhi, I had some questions on this, 1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ? 2:Is there any version change for Linux OS used as VOS, 3:Is there any API architecture change in UCCX 10 from previous releases ? 4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ? 5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ? 6:Is Host name change supported? Regards Anurag Siddhu ... View more

Hi as mentioned earlier , you can use EM , and create DP's , UCCX \CUCM 8 onwards, you can have a DP as CTI controlled instead of adding a physical phone under the RMCM user, so create DP, list them under RMCM app user as CTI controlled, and BOOM , you are all set i have tested this Zillion times and it works , never gave me an issue. Regards Anurag ... View more

Hi thanks for the info, To fix this issue, just restart the CCX Engine , and this issue will go away for sometime, this was a very normal issue back in the days of UCCX older releases, there were some bugs filed for this as well. to fix this permanently , upgrade to the latest 8.5 release (8.5.1.SU4 ) . Regards Anurag Siddhu ... View more

Hi Please provide the following details UCCX \CUCM version CSD version and OS of the Supervisor machine CSD logs from Supervisor machine Regards Anurag ... View more

Hi Try restarting the CTI service on the call manager once , also whats your call manager version ? Regards Anurag ... View more

Hi UCCX HA nodes exchanges heartbeat at regular interval, which is different for HAoLAN and HAoWAN, now mastership is only dropped when certain number of hearbeats are acknowledged. if i remember it correctly , its 5ms for HAoLAN, and 10ms for HAoWAN, and missing 10 heartbeats causes the failover( i can check on this and will let you know ). now there can be 2 scenarios 1:Link between the nodes is constantly flapping. now lets say , link went down and mastership got dropped and the other node became the master , now under normal circumstances , it will remain the master node till you restart the engine on it. as we were saying , everything went well, and suddenly link Flapped again, so sometimes this happens node A feels that Node B is down and Node B feels that Node A is down , so they will try to become the master so they both becomes the master in such scenarios called the " Island Mode ", if you see the CVD logs, you will see some message " MORE THAN ONE MASTER DETECTED" ( i dont remember the exact line though ). 2scenario 1:Link flapped but stable after that. so in this scenario, Mastecrship will be dropped and Node B will become the master till link flaps again or you restart the CCX engine again, Let me know if you need more details into this , i can try again . Thanks Anurag Siddhu ... View more

I used to work in TAC as well some time back , so trust me ,   ... View more

Yes , it fixed the issue for me . I hope it will do it for you as well. Regards Anurag Siddhu ... View more

sure , let me analyse this and revert back , and yes you are correct , as they say " we all started one day " ..:) Regards Anurag Siddhu ... View more

Hi No , you can't do that at RP level, altough call comes on RP , but then RP does CTIRedirected to CTI port and call proceeds from there on. so its not kind of a usual transfer which you can manipulate. I hope it clarifies, let me know i can explain in simpler words if you need me to. Best Regards Anurag PLEASE RATE THE POST IF YOU FIND IT USEFULL. ... View more