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Hi,We are planning to upgrade a version 9.0.1.57 to the last version or to the 10.5 version.We don't know yet to final version of CUCM (10.5(5)SU2 or 11.0.1) and so the version of Quality Management. I found the installation/upgrade guide for versio...
Hi, my question is simple but I didn't find a recent solution on the forum.We have an Application with "Maximum Number of Sessions" set to 20 sessions. The customer wants to forward the calls to an external callcenter when the UCCX Application is ful...
Hi,I have some problem when I use the Webdialer.I tried to call the 6121 by this url : https://192.0.50.15/webdialer/Redirector?destination=6121 in Internet Explorer.It asked me the credentials and after that, I received an error : Cisco WebDialer -...
Hi,I am testing here the SPA 9000.I have some phones like the SPA941 and I wanted to know if it's possible to change the locale ?! (to french in my case).I read the documentations and the forum here but I didn't find the answer.Can you help me ?Thank...
Hi,I deployed an unity express 3.1 and in my script, I want to transfer the call to the receptionist. if she don't answer to the call or if she's busy, I want to play a message and ask to the caller is he want to wait longer or to leave a message.So ...
Thanks you JT !We have 2 servers : a base server and a recording server.On the second one, the proxy gateway is configured. Do you know if it will keep the settings ? I don't have the feeling that it's stored in the Databse.I will read all the guides...
Hi,Thanks you for the link !We will stay in version 10.5.X for the Callmanager and 10.6 for UCCX.Do you have any experience in upgrading Quality Management ?In the upgrading doc, they said that we have, basically, to uninstall the previous version o...
Sorry, I was talking about CUCM version 11. , UCCX Version 10.6 is compatible with CUCM 11 with a patch/SR But I don't know if QM version 10.5 is compatible with CUCM version 11.I think I will stay in version 10.5 for all the application, it's safer ...
Hi Guys,I have another question related to my problem :When a CTI port is used to forward the call to an external Callcenter, when is released this port ?-> When the External CC answers the call or when the call is terminated by the caller or by th...
