About Abhiram Kramadhati

Abhiram Kramadhati · 07-12-2019

This is to announce the support for Windows Server 2016 and MS SQL server 2017 on CCE 12.0 This will cover UCCE, PCCE, ICM and HCS-CC solutions. Operating System change: - All Windows-based Enterprise components, including Router, Logger, AW/HD...

Abhiram Kramadhati · 05-23-2016

Hi guys,I am using selective recording with Mediasense and UCCX Finesse. In the browser console logs, I get this error: CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITYThis is coming from the JTAPI logs and I can see this there:I have UCCX 11 and MS 11. I hav...

Abhiram Kramadhati · 01-31-2014

This Chalk Talk discusses the latest version of the Unified Contact Center Express 10.0. We will discuss topics around upgrade, migration, and new features. UCCX 10.0 supports only Linux to Linux upgrades. This means that if you are on a Windows vers...

Abhiram Kramadhati · 01-07-2014

This video is about the latest UCCX version 10.0(1) which has new features such as CUIC, Finesse, Media Sense integration & also architectural changes which might not be noticed by the customer directly, but is aimed at improving the product stabilit...

Abhiram Kramadhati · 01-06-2014

This tech-talk is about the latest UCCX version 10.0(1). The latest release has a lot of new features such as CUIC, Finesse, Media Sense integration and also architectural changes which might not be noticed by the customer directly, but is aimed at...

Abhiram Kramadhati · 08-08-2016

Hi Carlos, I logged in as the 3rdpartygadget user and created a new folder under the 'files' folder. I was able to delete it too, and this is on 11.0: ----> Can you please confirm the error you are getting? And what is the method you are using to...

Abhiram Kramadhati · 08-07-2016

That great, Pedro! It is a very important thing to consider as well with Finesse - all Finesse API calls happen with hostnames and not IP addresses. So unlike previous versions, the unavailability of DNS actually affects the system in ways that you h...

Abhiram Kramadhati · 08-05-2016

Hi Carlos, This is fixable from the root, but I need to check if this is an issue on all systems. I will get access to my lab on Monday and the event will be over by then, but I will make sure to reach out to you individually and ensure we continue ...

Abhiram Kramadhati · 08-04-2016

Hello Ahmed, CSCuo73536 - this is in the roadmap and should be implemented soon. We don't have timelines yet, but this is something that we have considered. As far as CUIC is concerned, the new UCCX Premium license bundle will give the CUIC Premium ...

Abhiram Kramadhati · 08-04-2016

Hi Pedro, There definitely an issue with the log4j initiation and the files hosted by the webserver. I am suspecting that there could have been an issue with the initialization of the services. Are you able to open the Finesse Desktop? You could try...

Member Since	‎11-16-2011 10:25 PM
Date Last Visited	‎02-23-2022 12:08 AM
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CCE 12.0 now supported on Windows Server 2016

CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITY while recording

Chalk Talk: Contact Center Express Reloaded - New Features and Migration Techniques

Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

Hi Carlos,

That great, Pedro! It is a

Hi Carlos,

Hello Ahmed, CSCuo73536 -

Hi Pedro,